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Supervisor Collections & Follow Up Revenue Management

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Location: Buffalo, NY, United States

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Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days




The Revenue Management Center supports the revenue cycle for all of the acute care sites and related departments, service lines and business units organized within the acute care sites of Mercy Hospital, Sisters of Charity Hospital including the St. Joseph Campus, Mount St. Mary's Hospital and Kenmore Mercy Hospital. Combined this consolidated base has approximately 1065 beds, over 55,400 annual inpatient visits, over 1.346 million outpatient visits and over 163,000 emergency room visits. In addition, Catholic Health also provides professional billing for approximately 350+ physicians and various mid-levels. This is an aspect of our organization that will continue to grow as we look to healthcare reform and the continued alignment of physicians with the healthcare system. This consolidation makes up approximately 90% of total Catholic Health Net Revenue in excess of approximately $1 billion annually.

This position will be the subject matter expert in supporting the staff including, but not limited to, the following items (1) State, Federal or other contracted follow up and collections requirements (2) Use of tools and technology in providing billing services (3) Workflows and worklists (4) Directing and identifying the correct course of action and/or individuals to work with to resolve issues (5) Appropriately resolving issues for the staff as front line resources to the staff and escalating timely if resolution needs the next level of management to resolve (6) Availability to the staff as a resource in addressing daily issues (7) Prioritizing work and directing work for the staff and (8) Representing one self as a role model to the staff in alignment with the culture of Catholic Health and our Values.


  • Associate's degree required

  • Minimum five (5) years of experience in business related field
  • Experience in Accounts Receivable medical billing required
  • Experience with business process re-engineering and change management desired
  • Experience with supervising teams
  • Demonstrated experience in mentoring staff

  • Strong communication skills
  • Process development skills
  • Strong interpersonal skills
  • Proficient with MS Office, most notably excel and word, preferred
  • Strong organizational skills
  • Problem Solving Skills

  • Normal heat, light space, and safe working environment; typical of most office jobs
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