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Network Analyst I ARTC

Location: Buffalo, NY, United States

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Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings with Call Weekend and Holiday Rotation

Hours:

8-4

Summary:

The Network Analyst I provides service oriented technical support to the Catholic Health (CH) client community in all matters relating to PC and LAN technologies. Network Analyst I provides customer service and technical expertise through the administration, escalation and/or resolution of any technical problems, service requests, or project work. Success in this position requires interaction with many disciplines and diverse groups of people with varying skill levels.

Responsibilities:

EDUCATION
  • Associates degree required, Bachelors preferred
  • In lieu of Associates degree, eight (8) years of applicable experience required
  • Relevant technical certifications will also be considered
EXPERIENCE
  • Requires at least one (1) year experience in computer related field

KNOWLEDGE, SKILL AND ABILITY
  • Excellent customer service skills
  • Good written and verbal communication skills
  • The ability to troubleshoot software and hardware failures and to identify network problems
  • Strong technical aptitude and good analytical and organizational skills
  • Ability to repair and perform preventative maintenance on personal computers, laptops, wireless devices, software and other related peripheral devices
  • Professional presentation and the ability to interact with customers in a courteous manner.
  • Experience with Microsoft Operating Systems, and Microsoft Active Directory Network.
  • The ability to coordinate equipment installations and the maintenance of hardware/software inventories on company computers and systems
  • Experience with client - server applications is preferred.
  • Familiarity with Server operating systems (AIX, Sun Solaris, Linux, Windows Server, SQL Server)
  • Have a valid driver's license, transportation, and be willing to travel between CH sites as needed

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs
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