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Referral Support and Transfer Center Specialist

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Location: Buffalo, NY, United States

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Job Description

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: 8:30am to 4:30pm

Summary:

The Referral Support and Transfer Center Specialist is responsible to arrange the transportation for patients being discharged to a lower level of care and/or home as necessary. Documentation, record keeping, follow up and providing a highly reliable process with accurate data collection and transparency are essential elements of this role. This position utilizes strong system knowledge and the ability to follow algorithms and protocols for patient placement throughout the Catholic Health Integrated Delivery System. Based on system specialization and distribution protocols patient placement is accomplished safely in a manner meeting and/or exceeding expectations. This position is responsible for meeting department expectations related to call handling and customer service. Maintenance of department reports and response to data/information requests as well as equipment and supply management are integral to this role.

Responsibilities:

EDUCATION

  • High School Diploma or equivalent


EXPERIENCE

  • Previous healthcare experience preferred
  • Office manager/ two (2) years of office experience or resource scheduling preferred
  • Demonstrated computer literacy and competency in Microsoft office applications to include Excel


KNOWLEDGE, SKILL AND ABILITY

  • Excellent communication skills and ability to:
    • Ability to assist team members to discern patient transportation needs
    • Ability to develop and maintain relationships and to work productively with internal and external personnel
    • Utilize technology to enhance communication and to collect and report data
    • Collaborate effectively and meet customer/department expectations
  • Critical thinking and the ability to:
    • Arrange transportation that meets the patient needs and is most cost effective
    • Ability to manage tasks in a fast -paced environment
    • Understand and follow standard protocols and algorithms
    • Recognize outliers and escalate responsibly
  • Problem solving skills to:
    • Prioritize and sequence bed assignment
    • Coordinate equipment and resources
    • Manage multiple priorities under time constraints


WORKING CONDITIONS

ENVIRONMENT

  • Normal heat, light space, and safe working environment; typical of most office jobs
  • Occasional exposure to one or more mildly unpleasant physical conditions
  • Local travel is required
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