Patient Representative MHB
Job Description
Facility: Mercy Hospital of Buffalo
Shift: Shift 2
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: Yes
Work Schedule: Evenings Days with Weekend and Holiday Rotation
Hours: 3:00pm to 11:00pm/4:00pm to 12:00am/8:00am to 4:00pm
Summary:
The role of Patient Representative is to act as a liaison between the hospital and its associates and the patient and/or family. The function is to interpret patient and/or families perceptions and needs in order to advocate and assist them to maximize the patient's satisfaction. The Patient Representative is also responsible for service recovery, for receiving, investigating and follow-up of complaints, Communication Assistance Policy (all aspects including policy, equipment, interpreters and payments), Patient Bill of Rights and Health Care Proxy information.
Responsibilities:
EDUCATION
- Bachelor's of Science Degree in Nursing or related health care field
EXPERIENCE
- Three (3) to five (5) years of experience working with people in a professional capacity
- Previous RN experience a plus
KNOWLEDGE, SKILL AND ABILITY
- Strong written and verbal communication skills
- Strong leadership skills and problem solving skills
- Ability to be compassionate and understanding to needs of patient and/or family
- Ability to balance objectively with empathy and sensitivity
- Ability to remain focused and follow a problem to resolution
- Strong computer skills
- Strong organizational skills
WORKING CONDITIONS:
- The majority of time is spent on-site
- The role does require travel to other CH facilities to attend meetings and for the purpose of training & in servicing
- Occasionally, the role requires travel to primary care sites for complaint investigation or resolution
VACCINE REQUIREMENTS
- Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons.
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