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Director Operations MSMH

Location: Lewiston, NY, United States

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Job Description

Facility: Mount St. Mary's Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: 8:00am to 5:00pm


Reporting directly to the President of Mount St Mary's Hospital, the Director of Operations is responsible for planning, implementing, and directing operational activities. Develops strategies and activities to align with the mission, vision and values of the organization. The Director of Operations has a strong focus on the improvement of patient satisfaction. Provides oversight for areas of responsibility to ensure achievement of goals for the departments. The Director of Operations drives performance and is accountable for directing and coordinating the complete and efficient operations of MSM in compliance with the JCAHO and regulatory guidelines for care delivery, safety, health, and the environment. The Director of Operations is responsible for facility planning and design as to improve hospital initiatives. The Director of Operations supports Clearview Treatment Services, to ensure compliance with OASAS and continued growth of the program. Works with the Director of the Clearview program on strategic planning around marketing, community outreach, and program expansion. This position oversees all aspects of the Child Care Center by ensuring facility requirements set by the Department of Health and the Office of Children and Family Services. The Director of Operations assumes responsibility for the financial success and program development at the Child Care Center. Works in collaboration with ministry and corporate leadership to provide support to the development and coordination of systems to ensure that the principles and traditions of Catholic Healthcare are integrated into the organization's operations, structures, programs and practices. Prepares and implements short and long term goals, sets priorities, and establishes timetables for the achievement of these initiatives. The Director of Operation is the liaison between the hospital and external corporate divisions.


  • Bachelor's degree in Engineering, Facility Management, Business Administration or other appropriate discipline from an accredited College or University
  • MBA or documented track of completion of MBA within (3) years of acceptance
  • NYS Driver's License
  • 1st Class Stationary Engineer License preferred
  • A minimum of eight (8) - ten (10) years of progressive work experience in Healthcare

  • Excellent communication skills
  • Demonstrated strategic planning, analytical, and organization skills
  • Excellent leadership, facilitation and mediation skills
  • Ability to develop and work in a collaborative team environment
  • Strong computer skills utilizing Microsoft Office Excel, Word, PowerPoint and Access software applications

  • Prolonged sitting, standing, walking, heavy lifting
  • Exposure to chemicals and hazardous materials
  • Subject to environmental temperature extremes
  • Required to maintain 24/7 on call coverage for all hospital emergencies
  • Travel required
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