Patient Advocate SCH SJC
Job Description
Facility: Sisters of Charity Hospital St Joseph Campus
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: Yes
Work Schedule: Days
Hours: 8a - 4p
Summary:
The Patient Advocate is a liaison between the hospital, its' associates, the patient and/or patient representative. A major aspect of the function is to interpret patient/families' perceptions and needs in order to advocate and assist them. Maximizing the patient experience throughout the patient's episode of care is key to anticipating, meeting and exceeding their needs. The Patient Advocate acts independently utilizing critical decision and problem resolution skills within an acute care clinical setting. The focus of the Patient Advocate is to proactively align with patient experience strategies. The Patient Advocate is responsible for investigating and follow up of all complaints and grievances, working collaboratively with other managers, directors and senior leadership. In addition, the Patient Advocate serves as the Language Assistance Coordinator facilitating all aspects of Catholic Health Communication Assistance Policy. Will have oversight of key functions to include Patient Rights and Health Care Proxy Information.
Responsibilities:
EDUCATION
- Bachelor's Degree in Nursing or related healthcare field required.
EXPERIENCE
- Acute Care Clinical background preferred
- Three (3) to five (5) years' experience working within a clinical health care setting
- Notary Public - State of New York
KNOWLEDGE,SKILL AND ABILITY
- Critical thinking skills, ability to work independently
- Listening and communication skills
- Tact/discretion
- Flexibility
- Leadership skills
- Problem solving skills
- Ability to manage stress
- Ability to balance objectively with empathy and sensitivity
- Ability to remain focused and follows a problem to resolution
- Computer Skills: Excel, Word, and Access; must be able to design templates & statistical reports
- Organizational skills
WORKING CONDITIONS
- The majority of time is spent on-site
- The role does require travel to other Catholic Health facilities to attend meetings and for the purpose of training-education, or complaint investigation and resolution
ENVIRONMENT
- Normal heat, light space, and safe working environment; typical of most office jobs.
- Occasional exposure to one or more mildly unpleasant physical conditions.
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