Switchboard Operator SCH
Job Description
Facility: Sisters of Charity Hospital
Shift: Shift 2
Status: Per Diem FTE: 0.100000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Varied with Weekend and Holiday Rotation
Hours: Hours Varied between 7a-3p, 3p-11p and 11p -7a.
Summary:
Under the supervision of the Lead Switchboard Operator, and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties.
Responsibilities:
EDUCATION
- High School diploma or GED
EXPERIENCE:
- Experience managing multiple calls at one time of varied urgency and acuity. Call center or similar history is acceptable.
KNOWLEDGE, SKILL AND ABILITY
- Must be able to understand English and comprehend oral instruction
- Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner
- Must be able to work under stressful conditions
- Ability to exercise good judgment in decision making
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