Switchboard Operator MHB
Job Description
Facility: Mercy Hospital of Buffalo
Shift: Shift 1
Status: Part Time w/Benefits FTE: 0.600000
Bargaining Unit: CWA Local 1133
Exempt from Overtime: Exempt: No
Work Schedule: Days with Call Weekend and Holiday Rotation
Hours: Sunday 7a-3p, Tuesday 8a-4p, Friday 7a-3p, Monday 7a-3p, Wednesday 8a-4p, Saturday 7a-3p
Summary:
Under the direction of the Director of Admissions, and according to specific procedures, the telephone operators operate a console telephone switchboard in order to relay incoming, outgoing and interoffice calls; performs various hospital communications and clerical duties.
Responsibilities:
EDUCATION
- High School diploma or GED
- One year switchboard experience, preferably in a Hospital setting.
EXPERIENCE:
- Must possess excellent/effective communication/interpersonal skills
- Must be able to deal with the Public, Medical Staff and Hospital Personnel in a courteous and professional manner
- Must be able to work under stressful conditions and have the ability to exercise good judgement in decision making.
WORKING CONDITIONS
- Must possess the stamina for sitting for prolonged periods of time
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