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Patient Access Representative MSMH

Location: Lewiston, NY, United States

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Job Description

Facility: Mount St. Mary's Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days with Weekend and Holiday Rotation

Hours: 630a-230p 730a-330p, 930a-530p

Pre-admits (pre-registers) and/or admits (registers) patients, which includes: interviewing patient to collect correct information and enter into Meditech system, prepare admitting forms, collect monies due for copay/coins/uninsured self-pay, enter authorization numbers as required into Meditech system, and performs insurance verification, complete Medicare Secondary Payer questionnaire accurately. Strives to improve departmental image, demonstrates attitude of cooperation and professionalism when working with others. Keeps work area clean, neat, and orderly. Answers telephone promptly. Follows hospital dress code each day. The employee should conduct himself or herself according to corporate compliance as in our mission statement in order to promote and protect the integrity of Mount St. Mary's Hospital. Protects resident's privacy by insuring patient charts or items with patient data with protected health information (PHI) are not left unattended or left opened. Ensures that patient's records and information are kept confidential.


  • High School or equivalent required
  • Associates Degree preferred

  • One (1) year of secretarial/clerical experience required
  • Three (3) years of secretarial/clerical experience in a physician group practice or hospital preferred
  • Experience in scheduling appointments and Medical terminology preferred

  • Answer telephones
  • Balance figures
  • Compile statistics
  • Input data into computer programs
  • Maintain filing systems
  • Maintain logs
  • Maintain patient charts
  • Research information
  • Schedule appointments
  • Adding Machine
  • CRT (Mainframe)
  • Computer Peripheral Equipment
  • Fax
  • Computer Skills
  • Photocopier
  • Typewriter
  • Epaces Medicaid System
  • WNY HealthEnet

  • Subject to injury from moving parts of equipment
  • Handles emergency or crisis situations
  • Subject to many interruptions
  • Occasional pressure due to multiple calls and inquiries
  • May be exposed to toxic chemicals (i.e., photo copier)


  • Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons.
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