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System Director Surgical and Medical Services

Location: Buffalo, NY, United States

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Job Description

Salary: 124,293.00-186,459.00 USD

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Varied

Hours:

8-4, schedule varies

Summary:

The System Director, Surgical and Medical Services is responsible for the overall operational, financial, and clinical performance of Surgical and Medical Based Practices, functioning in a dyad team with the Medical Director(s) Surgical and Medical and together, this team ensures that the needs of Catholic Health (CH) patients are met by providing access to timely, high quality care and providing an excellent patient experience. The System Director, Surgical and Medical Based Services is responsible for overseeing the practice management functions of Trinity Surgical and Medical, based and other practices as designated, and ensures consistent and reliable operations of the practices. Together with the Medical Director(s), the System Director develops a clinical support staff plan, provider on-call, and hospital services coverage schedule that is equitable and meets the needs of CH and the clinical providers. In conjunction with the CH Finance and Budget colleagues, the System Director, Surgical and Medical Based Services develops the annual capital and operating budgets for areas of responsibility and manages the practice to meet or exceed budgeted performance expectations. Variances to revenues and expenses MTD and YTD will be noted and explained, and appropriate forecasting provided to Physician Enterprise Leadership on a monthly basis. The System Director shall collaborate with revenue cycle leaders and managers to demonstrate excellence in revenue cycle performance and timely reporting to providers and System leaders. The System Director shall address and resolve all issues pertaining to practice operations in accordance with established budgets and policies and procedures and shall demonstrate visibility and build trust among all team members; promote the use of information technology and systems; participate in development goals; collaborate with development of new clinical and other programs; integrate newly acquired physician practices; and complete other duties as assigned.

The System Director is accountable to the Physician Enterprise (PE) Leadership of CH, and critical to the success of this role is working collaboratively with), providers, other CH leaders and managers. To effectively maximize efficiency of operational and clinical components of patient care the System Director will also participate in initiatives that help to develop provider relationships that streamline timely and high quality patient care.

The System Director and their respective DYAD partners will effectively partner with Executive Leadership of the Acute Ministries to ensure that appropriate coverage is allocated for hospital coverage, OR utilization is meeting system benchmarks. The System Director will ensure accuracy with budgeting process to reflect the volume and the required and coverage model for both surgical and medical specialties.

Responsibilities:

EDUCATION

  • Bachelor's Degree in Business, Healthcare Administration, or other related field of study required
  • MBA, MHA, MSM, or MSHA required
  • Certification:Fellow or Certified Medical Practice Executive (CMPE) in American College of Medical Practice Executives preferred or Fellow American College of Healthcare Executives (FACHE) preferred

EXPERIENCE

  • Minimum of ten (10) years of progressive management experience, which includes direct management in an Ambulatory practice setting of Surgical and/or Medical Specialty Based services, in a private practice, or health system owned multi-specialty group

KNOWLEDGE, SKILL AND ABILITY

  • Must have knowledge of operational practice management, finance, regulatory and reporting requirements
  • Strong knowledge and experience working in physician practice operations, strong financial management skills that include P&L responsibility, and working knowledge of revenue cycle, recruitment, clinical services management, and regulatory standards
  • Knowledge of medical practices and reimbursement policies
  • Accomplished at establishing trust, developing strong working relationships with a range of audiences including executives, managers, physicians, business leaders, academic, and community professionals
  • Demonstrated change management skills in a complex environment
  • Demonstrated track record of success in financial performance and success in a clinical setting, including significant P&L responsibility, strategic market share growth, and revenue enhancement opportunities
  • Clinical Experience in Surgical or Medical Specialties required
  • Strong financial, analytical, and data analysis skills
  • Knowledge of NYS Department of Health Regulations
  • Knowledge of Joint Commission Accreditation of Healthcare Organizations required
  • Knowledge of computer systems and applications, EPIC EMR required
  • Skill in exercising initiative, judgment, problem solving, and decision making
  • Ability to effectively communicate in a professional manner with physicians, Directors, patients, and associates
  • Ability to function effectively within a team; a hands-on leader
  • Ability to create an atmosphere which encourages motivation, innovation, and high performance

WORKING CONDITIONS

  • Frequent travel to between sites

ENVIRONMENT

  • Normal heat, light space, and safe working environment; typical of most office jobs
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