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Intake Coordinator LIFE PACE

Location: Lackawanna, NY, United States

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Job Description

Salary: 18.42-27.64 USD

Facility: LIFE PACE OLV

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours:

Flexible 8:00am-4:00pm, 8:30am-4:30pm or 9:00am-5:00pm M-F. May have occasional evening or weekend as needed to meet needs of the position and department.

Summary:
The primary purpose of this position is to increase enrollment of potential participants to Catholic Health's LIFE Program, a Program for All-Inclusive Care for the Elderly program while incorporating the philosophy and mission of Catholic Health. This position will be responsible for receiving pre-enrollment information from individuals who express an interest in the LIFE program. This includes providing an explanation of LIFE, eligibility requirements, the philosophy and mission of the program as well as the services provided. Conducts facility tours, in-home intake assessments and program education. Works collaboratively with Community Liaison to build relationships with community referral sources and other key stakeholders. Must possess strong interpersonal communication and customer service skills related to a geriatric population.

Responsibilities:

EDUCATION

  • Associates Degree or equivalent post-secondary education required
  • Bachelor's Degree preferred

EXPERIENCE
  • Two (2) years of healthcare/social services/human services preferred
  • Two (2) of customer service or sales experience required
  • One (1) year of experience working with frail elderly population preferred

KNOWLEDGE, SKILL AND ABILITY
  • Working relationship/knowledge of senior health issues and the Program's service area
  • Fluency in Spanish preferred
  • Must possess a valid driver's license and have a car available for work use
  • Strong computer skills required including word processing, spreadsheets, presentations, and data base management
  • Willingness to learn new software applications
  • Strong written, verbal and interpersonal communication skills
  • Ability to work independently
  • Ability to work productively with all levels of personnel including physicians, families and care givers
  • Customer focus
  • Accountable/Results oriented
  • Integrity and respect for others
  • Possess active listening skills
  • Demonstrated commitment to work within the team of health professionals

WORKING CONDITIONS
  • Normal heat, light and safe working conditions typical of most office jobs
  • Travel between locations and prospective participant's homes will be required
  • May be exposed to unsanitary conditions in some home settings
  • May be exposed to high crime areas within the community, within the county serviced by the agency
  • Endures exposure to weather and temperature extremes
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