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Lead Patient Access Specialist KMH

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Location: Kenmore, NY, United States

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Job Description

Salary: 18.96-28.44 USD

Facility: Kenmore Mercy Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days with Weekend and Holiday Rotation

Hours: Varied start times between 9am-11am


The Lead Patient Access associate oversees the daily/evening operations in the delivery of care to inpatient and outpatient populations in the Admissions/Patient Registration/ER areas. As a member of the team the lead associate provides insight in the planning, coordination, operation of all Patient Access Services. The Lead Patient Access associate assists the supervisor in ensuring that the associates adhere to department, Hospital and Catholic Health System policy along with assistance with schedule development.



  • High School graduate/or equivalent


  • A minimum of (1) year hospital registration or medical office experience required
  • A minimum of two (2) years of lead experience in a Healthcare Business setting required


  • Exceptional Customer Service Skills with Strong Focus on Service Excellence
  • Strong Team Leadership Skills
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Demonstrated problem solving skills
  • Proficient in Microsoft Office
  • Medical terminology background and strong insurance background required. Knowledge of ICD-10 coding, physician orders, medical necessity ABN regulations
  • Must demonstrate strong service-oriented behavior and serve as a role model to others
  • Must possess general office skills, including but not limited to computer/keyboarding, fax machines and typing at least 35 wpm and demonstrated computer proficiency
  • Familiarity with insurance plans, such as Medicare, Medicaid, private and commercial is required
  • Familiarity with insurance eligibility tools such as HDX, HealtheNet, Omni Pro, ePaces, and any other online tools


  • Must be able to work evenings, weekends or extra hours to cover PTO, major project implementation, equipment failures, and cover in the absence of Patient Access Supervisor. Must be flexible to work all shifts when needed
  • Must also possess the stamina for sitting, standing or walking for prolonged periods of time
  • Must be able to physically maneuver registration equipment efficiently
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