Service Representative I MSMH Health Center Lockport

Job Description

Salary: 17.58-26.38 USD

Facility: Mount St. Mary's Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: Varies between 7:15a-6:00p

Summary:
The Service Representative greets patients, registers demographic and insurance information into computer system, schedules appointments, performs other duties to meet patient and office needs including billing, coding, referrals, HealtheNet, insurance verification, phones, messages, filing, typing, copying, faxing and transcription.

Responsibilities:
EDUCATION

• High School Graduate or GED equivalent required

EXPERIENCE

• Six (6) months to one (1) year clerical work experience required; medical office situation preferred
• Knowledge of medical terminology preferred
• Prior customer service experience preferred

KNOWLEDGE, SKILL AND ABILITY

• Walking, standing, sitting and frequent stooping
• Handles office equipment and supplies
• Good physical and mental health
• Demonstrates ability to work well in stressful situations and conditions of frequent interruption

WORKING CONDITIONS

• May be exposed to infections and contagious diseases, occasional exposure to unpleasant patient elements, contact with patients under wide variety of circumstances, may be exposed to patient elements, exposed to unpleasant elements (accidents, injuries and illness), subject to varying and unpredictable situations, handles emergency or crisis situations, subject to many interruptions, occasionally subjected to irregular hours, occasional pressure due to multiple calls and inquiries, handles absentee replacement on short notice, may be exposed to toxic chemicals due to photocopier, flexibility in scheduled working hours/days to meet needs of unit