Customer Services Representative Central Lab
Job Description
Salary: 17.58-26.38 USD
Facility: Sisters of Charity Hospital
Shift: Shift 2
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days and Evenings with Weekend and Holiday Rotation
Hours:
10am-6pm
Summary:
Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service.
Responsibilities:
EDUCATION
- High School diploma or GED
- Associates degree preferred
EXPERIENCE
- Two (2) years in laboratory setting preferred or customer service field preferred
KNOWLEDGE, SKILL AND ABILITY
- Possess excellent communication skills - written, oral, and interpersonal
- Clear understanding of medical terminology
- Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
- Customer service skills as demonstrated in current or previous job experience, documented training/in-services
- Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
- Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
- Demonstrated telephone etiquette techniques
WORKING CONDITIONS
ENVIRONMENT
- Normal heat, light space, and safe working environment; typical of most office jobs
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