Patient Access Services Coordinator PE
Job Description
Salary: 22.13-33.19 USD
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days
Hours:
M-F 8-4:00 pm
Summary:
The Patient Access Services Coordinator supports the Manager Patient Access - Physician Enterprise (PE) and is responsible for in person training and coaching PE front office staff regarding registration workflows, correct insurance selection and timely resolution of registration edits. PE includes both Catholic Health (CH) and Trinity Clinics (collectively, "the Clinics"). Under the direction of the Manager, Patient Access - PE, this position will travel among the various clinic locations helping to orient new staff and re-educate current staff on registration workflows and new features/functionality available to end users after computer software updates. This position will also spend time in the various Clinic Registration Work Queues in order to track and trend edits and errors in order to inform this education. The ultimate goal for this position is to promote and provide standard, correct registration practices and training to create an accurate and reliable registration product. Position will also participate as an educator for the CH Patient Access Services Onboarding and Insurance Re-Education program as needed.
Responsibilities:
EDUCATION
- High school graduate
- Additional post-secondary education preferred
EXPERIENCE
- Three years of experience in healthcare registration or billing environment
- Strong knowledge of insurance plans and registration workflows
- Epic experience is preferred
KNOWLEDGE, SKILL AND ABILITY
- Must have calm and pleasant demeanor when working through training opportunities
- Must be detail oriented and be able to manage multiple priorities concurrently
- Computer proficiency with strong keyboarding skills
- Visual acuity to read orders, insurance cards and insurance websites
- Strong verbal communication skills
- Strong organizational skills
- Solid time management skills
- Understands and maintains confidential nature of information handled and discussed
- Ability to apply judgment independently and prioritize tasks without daily coaching or direction
WORKING CONDITIONS:
- This position is a travel position and is required to round continuously at the various clinic locations located throughout the Greater Buffalo/Western New York area.
- Works in office setting and remotely with a laptop computer
- Sits for prolonged periods of time, in front of a computer screen
ENVIRONMENT
- Normal heat, light space, and safe working environment; typical of most office jobs
- May have frequent interruptions when providing onsite education at busy clinic locations
- Occasional exposure to one or more mildly unpleasant physical conditions
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