Job Description
Salary: 20.46-30.70 USD
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days with Call Weekend and Holiday Rotation
Hours:
Erie county office 9:00am-5:00pm. Float schedule at Niagara branch - 7:00am-3:00pm Position is a full time float position between Erie office and Niagara office to cover scheduled time off/vacation. Majority of the time will be in Erie county office.
Summary:
The scheduler is responsible for maintaining continuity, and insuring clinical staff have the appropriate workload/schedule. The scheduler is responsible for receiving and scheduling new referrals and visits basing decisions on multiple factors including patient acuity, diagnosis and skills required. Audits and approves time and attendance on both the Scheduling and Time and Attendance Systems for the direct patient care teams. Assists Managers and Directors in biweekly scheduling, onboarding, and with day to day staff scheduling operations. Handles calls from patients assessing urgency for clinical intervention. This position greatly influences the customer experience.
Responsibilities:
EDUCATION
- High School Diploma or GED
- Associate Degree preferred
EXPERIENCE
- Three (3) years office experience
- Previous experience in Payroll processing and staff scheduling preferred
- Previous Kronos experience preferred
- Previous scheduling experience preferred
- Previous experience in the Health Care Field preferred
KNOWLEDGE, SKILL AND ABILITY
- Critical thinking skills required
- Ability to work independently and make sound judgments in high stress situations
- Organizational skills
- Ability to problem solve
- Excellent keyboard skills
- Understands and maintains the confidentiality required of this position
- Ability to multi-task and work in a fast paced environment
- Ability to work with/handle difficult people and situations
- Must be able to read, write and speak the English language
- Ability to interpret data
- Strong Interpersonal and Communication skills
WORKING CONDITIONS
- Normal heat, light space, and safe working environment; typical of most office jobs
