Lead Service Representative MSM Neurology Clinic

Job Description

Salary: 20.46-30.70 USD

Facility: Mount St. Mary's Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours:

Day shift Monday -Friday. Varied start and finish time 7:45am-3:45pm, 8:00am-4:00pm

Summary:

The Lead Service Representative provides administrative leadership, support and direction for the clinical team and other service representatives in the MSM Neurology Clinic; provides leadership for patient flow, registration, including the accurate capturing of demographics, appropriateness and insurance information. The Lead Service Representative ensures that workflows are updated and adhered to and assists with other duties to meet patient and office needs including coding, typing, copying and faxing.

Responsibilities:

EDUCATION

• High School Graduate
• Associates degree (business or other) required

EXPERIENCE

• Minimum three (3) years medical experience required

KNOWLEDGE, SKILL AND ABILITY

• Exceptional interpersonal, organizational and prioritization skills
• Professional appearance/demeanor and ability to handle confidential matters with sensitivity, tact and diplomacy
• Able to work well in stressful situations and conditions of frequent interruption
• Strong written and verbal communication skills

WORKING CONDITIONS:

• May be exposed to infections and contagious diseases, occasional exposure to unpleasant patient elements, contact with patients under a wide variety of circumstances; subject to varying and unpredictable, handles emergency or crisis situations
• Position requires subject to many interruptions, occasionally subjected to irregular hours, occasional pressure due to multiple calls and inquiries, handles absentee replacement on short notice, may be exposed to toxic chemicals due to photocopier, flexibility in scheduled working hours/days to meet needs of unit