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Systems Administrator Atlassian

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Location: Buffalo, NY, United States
Date Posted: Aug 28, 2019

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Job Description

Status: Full Time Facility: Administrative Regional Training Cntr

Work Schedule: Days Shift: 1:

Exempt from Overtime: Exempt: Yes FTE: 1.000000: Bargaining Unit: ACE Associates


The System Administrator is a technical owner and assumes a lead role in the administration of Atlassian Tool Suite applications (Jira, Jira Portfolio, and Confluence). Ensures the coordinated, controlled and optimal operation of the assigned systems. Ensures performance, connectivity, and scalability. Guides the environments, integrations, modules, and/or permissions which comprise the assigned software. Partners to facilitate a process-people-technology method of transformation, and administers enterprise collaboration IT tools for all Catholic Health (CH) facilities. Identifies, develops and implements software solutions, managing vendor software and aligning best practices. Serves as a SME and technical liaison. Performs problem diagnostics, ticket resolution, and tracking. Provides analysis, building, and testing. Manages software license utilization. Prepares specifications and documentation. Supports specific projects.

The System Administrator does so at an advanced complexity and competency, and is a resource IT team members. Procedures for the job are general, and work is minimally supervised. The associate knows and analyzes procedures, interprets and adapts them with discretion as necessary.


  • Bachelor's Degree
  • Industry Certifications pertinent to Jira or Confluence recognized with preference
  • Industry Certifications pertinent to Project Management recognized with preference
  • Minimum seven (7) year of job experience in a computer science, business or healthcare field
  • Intermediate computer experience required, with minimum five (5) years, including PCs, multiple applications and larger systems
  • System Administrator experience required for Web-based enterprise-scale software platform
  • Atlassian Tool Suite (Jira, Confluence, Jira Portfolio, Trello) experience is required, spanning modules is preferred
  • Workflow configuration experience with automation and workflow optimization required, with Jira experience preferred
  • Application connectivity experience with security designs and tools, and with Active Directory / LDAP required, with Atlassian preferred
  • Project Management experience and understanding of PMBOK and Agile principles
  • Experience with MS SQL database administration and Windows server administration
  • Experience implementing and supporting application and business-to-business interfaces. Knowledge of API, SFTP. Knowledge of XML
  • Experience with scripting languages such as Groovy, Java, Perl, Python, Windows
  • Experience with analytics and reporting tools, such as Crystal Reports, Mircrostrategy, SQL
  • Experience supporting a complex enterprise structure, with multiple legal organizations
  • Experience with mission critical, highly available, enterprise environments (including dev/test/prod)
  • Excellent verbal and written communications skills and track record of facilitating discussions and decision making
  • Demonstrated advanced skills with personal computer applications, including Windows, and Microsoft Office applications
  • Intermediate skills with Microsoft networking, Microsoft Server, and Web-based Application delivery
  • Excellent organizational and analytical skills
  • Ability to establish excellent working relationships with hospital staff and vendor staff at all levels
  • Ability and means to travel among CH sites
  • Advanced knowledge of systems analysis concepts, techniques, tools, and standards
  • Demonstrated knowledge of assigned application groups, with proficient understanding of related integrations
  • Demonstrated track record of excellent project and system documentation
  • Ability to perform system upgrades, patches, testing, issue resolution
  • Ability to deliver repeatedly on tight timelines and demanding schedules


  • Normal heat, light space, and safe working environment; typical of most office jobs.

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