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Customer Services Representative Technical Central Lab

Location: Buffalo, NY, United States
Date Posted: May 2, 2019

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Job Description

Status: Full Time Facility: Seton Professional Building

Work Schedule: Days Shift: 1:

Exempt from Overtime: Exempt: No FTE: 1.000000: Bargaining Unit: ACE Associates

Summary:
Primarily responsible for the promotion and monitoring of the Laboratory's quality and exceptional service standards by maintaining proficiency in computer applications critical to laboratory processes (registration, order/result entry, reporting, etc); providing technical and non-technical assistance to laboratory and non-laboratory personnel; and, by demonstrating sensitivity to the unique needs of the customer, patient, and staff populations served.


Responsibilities:


EDUCATION
  • Associate's degree in Medical Laboratory Technology or related discipline

EXPERIENCE
  • Two (2) years prior experience in a laboratory setting
  • Demonstrated leadership/supervisory skills
  • Working knowledge of LIS/HIS and PC-based software such as MS Word & Excel preferred
  • Clear understanding of medical terminology

KNOWLEDGE, SKILL AND ABILITY
  • Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration/disorganization.
  • Possess the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service.
  • Excellent oral & written communication skills; demonstrated telephone etiquette techniques.

WORKING CONDITIONS



ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs.
  • Schedule flexibility



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