Status: Full Time Facility: Administrative Regional Training Cntr
Work Schedule: Days Shift: 1:
Exempt from Overtime: Exempt: No FTE: 1.000000: Bargaining Unit: ACE Associates
The Network Analyst I provides service oriented technical support to the Catholic Health (CH) client community in all matters relating to PC and LAN technologies. Network Analyst I provides customer service and technical expertise through the administration, escalation and/or resolution of any technical problems, service requests, or project work. Success in this position requires interaction with many disciplines and diverse groups of people with varying skill levels.
Associates degree required, Bachelors preferred
In lieu of Associates degree, eight (8) years of applicable experience required
Relevant technical certifications will also be considered
Requires at least one (1) year experience in computer related field
KNOWLEDGE, SKILL AND ABILITY
Excellent customer service skills
Good written and verbal communication skills
The ability to troubleshoot software and hardware failures and to identify network problems
Strong technical aptitude and good analytical and organizational skills
Ability to repair and perform preventative maintenance on personal computers, laptops, wireless devices, software and other related peripheral devices
Professional presentation and the ability to interact with customers in a courteous manner.
Experience with Microsoft Operating Systems, and Microsoft Active Directory Network.
The ability to coordinate equipment installations and the maintenance of hardware/software inventories on company computers and systems
Experience with client - server applications is preferred.
Familiarity with Server operating systems (AIX, Sun Solaris, Linux, Windows Server, SQL Server)
Have a valid driver's license, transportation, and be willing to travel between CH sites as needed
Relevant technical certifications will also be considered.
Normal heat, light space, and safe working environment; typical of most office jobs.