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Senior VP Quality and Safety Chief Quality Officer

Location: Buffalo, NY, United States
Date Posted: Dec 11, 2019

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Job Description

Status: Executive Facility: Administrative Regional Training Cntr

Work Schedule: Days Shift: 1:

Exempt from Overtime: Exempt: Yes FTE: 1.000000: Bargaining Unit: ACE Associates

Summary:

This position is responsible for setting the strategic direction, leading and managing all functions and activities of Quality & Safety, Clinical & Operational Effectiveness and System Verification Office activities across Catholic Health (CH), with assets greater than one billion dollars, ten thousand associates and two thousand key quality metrics. The SVP, Quality & Safety is responsible for the overall management of an experienced broad based team charged with monitoring, reporting, educating, and inspiring devotion to excelling in internal and external quality metrics for the entire enterprise with the goal of attaining and sustaining top decile performance. The SVP, Quality & Safety serves as the CH system liaison and senior executive for all Quality and Patient Safety collaborative initiatives with the acute care hospitals, CH Service Lines, Continuing Care Division and Homecare Ministries to promote appropriate integration and alignment in an effort to improve the quality and patient safety outcomes across continuum, thereby improving the patient's overall experience. Responsible for developing and maintaining strong collaborative relationships with all levels of Management, the CH Medical Staff and CH Governance. This position is accountable for quality related regulatory compliance for the entire enterprise. Also plays a critical role in System and Catholic Medical Partners initiatives on Population Health Management, quality improvements, clinical practice standardization, fostering a culture of safety, champion our high reliability & magnet journey, and other cross functional initiatives. Continuously learning about evolving best practices in the field of quality, safety, and performance improvement science. Establish a strategic framework for achieving the institution's goals with relation to medical care quality, education quality, research quality, and patient safety. Provides leadership on all quality related issues in collaboration with the VPMA's, CNO's, and Chairs of Catholic Health System. Support the Senior Director of Graduate Education in leading the integration of clinical practice with education and research throughout Catholic Health System. Provides leadership and guidance for executive leaders' education and development (Creation of Executive Leadership Program). Leads the efforts for quality improvement education, training, and coaching for all Catholic Health staff (Creation of a Quality Institute)

Responsibilities:

Educational Requirements

  • Medical Degree from a medical school recognized by the New York State Board of Regents


Credentials
  • Appropriate credentialing preferred, i.e., Certified Professional in Healthcare Quality (CPHQ)
  • Board Certified Physician with a valid New York State Medical License, or eligible to obtain NY State licensure


Experience Requirements
  • Five plus (5+) years of relevant work experience in healthcare in a Quality and Safety Management Leadership position
  • Proven track record in performance improvement
  • Work experience within an academic medical center and/or progressive health system of significant size and complexity preferred
  • Experience establishing, pursuing and monitoring appropriate process and outcome measures for key initiatives using a systems perspective; evaluating the processes by which clinical care and patient services are delivered; identifying areas of opportunity, setting standards for outcomes, developing appropriate systems to monitor outcomes, and overseeing the implementation of process improvements
  • Experience working with informatics, metrics, and performance improvement and measurement
  • Demonstrated change management skills in a complex healthcare environment
  • Experience with tracking, reporting, and improving key quality and safety metrics
  • Experience with Lean Six Sigma Methodologies

Competency Requirements



Level III
  • Enterprise Guardian - Stays aware of needs and issues throughout the organization; builds and maintains good relationships with a variety of stakeholders; Understands the economic and other impacts of business decisions; Understands both the formal and the informal organizational structure; Maneuvers through complex political situations effectively; Safeguards the assets of the organization.
  • Strategist - Creates a long-range strategy or vision for his/her part of the organization; Keeps customers in the forefront of department actions and decisions; Understands industry best practices and competitive advantage; Can meet short term demands without losing sight of long term strategy; Shares strategic information and plans with associates; communicates a clear and compelling rational for business goals and decisions
  • Talent Advocate - Hires individuals with the right skills for the job; Hires individuals with the behaviors for our work environment; Helps others to make time to develop their knowledge and skills; Gives others fair consideration for promotion; grooms others for future success within the organization.
  • Inspirational Leader - Inspires and motivates colleagues and staff throughout the organization by clearly articulating a compelling vision for the future, making courageous decisions, following through with commitments, and demonstrating an unrelenting passion for CH mission and performance



Level II
  • Change Driver
  • Mobilizer of Quality
  • Strong, Authentic Communicator

Level I
  • Support the CH Values, Mission, Vision & Goals
  • Coach and develop for results
  • Manage work and resources
  • Select talent and inspire loyalty and trust
  • Manage diversity
  • Partner with and across teams
  • Problem solving
  • Drive performance, quality and customer service



Mission Competencies
  • Spiritually grounded
  • Mission and values integration
  • Values based decision making/decision quality
  • Care for the poor and vulnerable persons


Knowledge, Skills, and Abilities

  • Master of influential leadership with regional and shared services leaders

  • Strong, inspirational leader of innovation and change

  • Ability to lead, challenge, motivate and facilitate teams to achieve results

  • Strong project management skills

  • Ability to create, implement, and monitor innovative/cutting edge programs

  • Demonstrated flexibility in adjusting to changes in priorities and situations within the internal and external environment

  • Ability to work with mathematical concepts such as probability and statistical inference

  • Strong analytical skills for designing, evaluating, and reporting data

WORKING CONDITIONS
  • Minimal physical effort required, typical of most office work environments.
  • Normal heat, light space, and safe working environment; typical of most office jobs.


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