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Network Technical Analyst II

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Location: Buffalo, NY, United States
Date Posted: Sep 19, 2019

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Job Description

Status: Full Time Facility: Sisters of Charity Hospital Dever Building

Work Schedule: Days and Evenings with Weekend and Holiday Rotation Shift: 1:

Exempt from Overtime: Exempt: Yes FTE: 1.000000: Bargaining Unit: ACE Associates

Summary:

The Network Analyst II provides service oriented technical support to the Catholic Health (CH) client community in all matters relating to PC and LAN technologies. Network Analyst II provides customer service and technical expertise through the administration, escalation and/or resolution of any technical problems, service requests, or project work. Success in this position requires interaction with many disciplines and diverse groups of people with varying skill levels. Network Analyst II provides leadership by example and a willingness to share knowledge and assist Network Analyst I associates. Success in this position requires interaction with many disciplines and diverse groups of people with varying skill levels.



Responsibilities:

EDUCATION
  • Associates degree required, Bachelors preferred
  • In lieu of Associates degree, eight (8) years of applicable experience required
  • Relevant technical certifications will also be considered

EXPERIENCE
  • Requires at least three (3) years of related experience

KNOWLEDGE, SKILL AND ABILITY
  • Superior written and verbal communication skills
  • A strong technical aptitude and excellent analytical and organizational skills
  • The ability to act as a customer service advocate
  • The ability to lead by example and willingness to share knowledge with other Network Analysts
  • The ability to repair and perform preventative maintenance on personal computers, laptops, wireless devices, software and other related peripheral devices
  • Experience with client - server applications is required
  • Advanced knowledge of Microsoft Operating Systems, and Microsoft Active Directory Network
  • Experience with Server operating systems (AIX, Sun Solaris, Linux, Windows Server, SQL Server)
  • A professional presentation and the ability to interact with customers in a courteous manner
  • Relevant technical certifications will also be considered

WORKING CONDITIONS
  • Have a valid driver's license, transportation, and be willing to travel between CH sites as needed
  • While normally assigned to a single site, the incumbent must be willing and able to travel to any CH site to provide technical support services to the CH client community
  • The normal work week encompasses 37.5 hours to be achieved. However, the incumbent will be required to wear a pager as he/she will be part of a regular rotating on-call list to provide technical support services to the CH client community during the off-hours Monday through Friday and on weekends

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs



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