Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Customer Services Representative Central Lab

Location: Buffalo, NY, United States
Date Posted: Jun 11, 2019

Share: mail
Save Job Saved

Job Description

Status: Full Time Facility: Sisters of Charity Hospital

Work Schedule: Evenings with Weekend and Holiday Rotation Shift: 2:

Exempt from Overtime: Exempt: No FTE: 1.000000: Bargaining Unit: ACE Associates

Summary:


Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service.

Responsibilities:


EDUCATION
  • High School diploma or GED
  • Associates degree preferred

EXPERIENCE
  • Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY
  • Possess excellent communication skills - written, oral, and interpersonal
  • Clear understanding of medical terminology
  • Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
  • Customer service skills as demonstrated in current or previous job experience, documented training/in-services
  • Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
  • Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
  • Demonstrated telephone etiquette techniques

WORKING CONDITIONS



ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs


Share: mail

Similar Jobs

Secretary Cardiac Center SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Senior Transportation Coordinator LIFE

Lackawanna, NY, United States
OLV Senior Neighborhood

Patient Access Specialist Patient Registration SCH SJC

Cheektowaga, NY, United States
Sisters of Charity Hospital St Joseph Campus

Patient Access Specialist Patient Registration SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Medical Assistant School Health Program Sycamore SCH

Buffalo, NY, United States
Sisters School Health Program Sycamore

Lead Coordinator Intake Scheduling HC

Buffalo, NY, United States
Administrative Regional Training Cntr

Services Representative Piver Center SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Service Representative I MSM Health Center Lockport

Lewiston, NY, United States
Mount St Marys Hospital

Cardiopulmonary Services Secretary MSMH

Lewiston, NY, United States
Mount St Marys Hospital

Research Coordinator OBGYN SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Unit Clerk Monitor Technician 3 East KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Unit Clerk Medical Rehab Unit KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Administrative Assistant II Patient Care Servces MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Lead Nutrition Office Clerk SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Enrollment Navigator LIFE

Lackawanna, NY, United States
OLV Senior Neighborhood

Nutrition Clerk SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Switchboard Operator KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Unit Clerk Emergency Department SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Medical Assistant LIFE PACE VM Clinic

Buffalo, NY, United States
Sisters of Charity Hospital

Health Home Navigator HC

Buffalo, NY, United States
Administrative Regional Training Cntr

Services Representative AlthletiCare KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Accounts Receivable Specialist Collections & Follow Up RMC

Buffalo, NY, United States
Administrative Regional Training Cntr

Service Representative Oncologists Employed

Buffalo, NY, United States
Sisters of Charity Hospital

Administrative Assistant II Case Management SJC

Cheektowaga, NY, United States
Sisters of Charity Hospital St Joseph Campus

Patient Access Specialist Patient Access MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo