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Lab Patient Access Trainer Central Lab SETON

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Location: Buffalo, NY, United States
Date Posted: Sep 19, 2019

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Job Description

Status: Full Time Facility: Seton Professional Building

Work Schedule: Days Shift: 1:

Exempt from Overtime: Exempt: Yes FTE: 1.000000: Bargaining Unit: ACE Associates

Summary:

Perform all Patient Access Training for the Catholic Health System, Department of Laboratory Services system wide. Develop the Laboratory's Training Manual for Patient Access; work directly with Patient Access to maintain up-to-date. information. Assist in the creation and communication of new policies and procedures. Perform Quality Assurance (QA) on registrations done throughout the system and report the finding back to proper manager for follow through. Design re-training classes to focus on the targeted areas of weakness.

Responsibilities:

EDUCATION
  • Associates Degree Required
  • Bachelor's Degree preferred
EXPERIENCE
  • Two (2) years hospital registration experience required
  • Previous teaching experience strongly preferred
  • Experience in procedure development, process improvement and quality assurance

KNOWLEDGE, SKILL AND ABILITY
  • Leadership skills needed to assure registration training objectives are met system wide
  • Demonstrate strong service-oriented behavior
  • Demonstrate diplomacy and tact in dealing with colleagues, physicians and patients
  • Strong organizational skills
  • Thorough knowledge of Patient Access (Registration) workflow and responsibilities
  • PC proficiency in Microsoft Office
  • Knowledge of State and Federal billing/reimbursement policies and regulations

WORKING CONDITIONS
  • Must travel (using personal transportation) between all sites within the Catholic Health System
  • Must be flexible in hours to meet the needs of all shifts
  • May be asked to carry beeper
  • Normal heat, light space, and safe working environment; typical of most office jobs


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