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Coordinator Intake Scheduling MHC

Location: Buffalo, NY, United States
Date Posted: Jan 18, 2020

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Job Description

Facility: Administrative Regional Training Cntr

Status: Full Time

Work Schedule: Days

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Hours:8-4; 8:30 - 4:30

Shift: Shift 1:

FTE: 1.000000:



Summary:
The Scheduling Coordinator is responsible for receiving/fielding calls from internal and external sources as well as scheduling and coordinating all clinical services and communication to outside agencies and organizations. The Scheduling Coordinator is also responsible for receiving new referrals and communicating those referrals to the appropriate staff/agency. Once a referral is approved and confirmed by clinical staff , the coordinator is responsible for staffing the new referral and adjusting the schedule throughout the course of services according to the client's and/or staffing needs.


Responsibilities:


EDUCATION
  • 18 years of age or older
  • High school graduate or equivalent
  • Home Health Aide certification preferred

EXPERIENCE
  • Experience in home health care or other health care service industry preferred
  • Supervisory experience preferred

  • Experience with customer service preferred

KNOWLEDGE, SKILL AND ABILITY
  • Must be able to demonstrate a mature, caring and empathetic attitude towards customers and associates
  • Must be able to relate clearly and effectively in a professional manner, displaying tact and sensitivity while maintaining confidentiality according to HIPAA regulations
  • Computer knowledge and experience required
  • Excellent written and verbal communication skills
  • Ability to multi-task, be organized and manage time well
  • Ability to work well in a team environment
  • Ability to provide direction and motivation to field staff and clients
  • Ability to exercise independent judgment in executing responsibilities and knowing when to ask for assistance when needed

WORKING CONDITIONS
  • Primary Office setting, classroom setting as necessary
  • Travel may be required to teaching sites and other office locations as directed


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