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Lead Switchboard Operator KMH

Location: Kenmore, NY, United States
Date Posted: Feb 4, 2020

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Job Description

Facility: Kenmore Mercy Hospital

Status: Full Time Temporary

Work Schedule: Days and Evenings with Weekend and Holiday Rotation

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Hours: 7:00-15:00/15:00-23:00

Shift: Shift 1:

FTE: 1.000000:



Summary:
Operates computer switchboard for all communications. Uses computer system to access patient information and pages all emergency calls on an Amcom Smart Console. Accurately overhead announces all emergency codes and responds to all requests for information in a timely and professional manner. Is responsible for assuring all equipment is in working order, and for organizing all office operations; assists in training new operators and in annual competencies. Assures timekeeping records are accurate. Is available to cover switchboard in emergency situations.




Responsibilities:


EDUCATION
  • High School diploma or GED

EXPERIENCE
  • Three years of computer based switchboard experience and professional office customer service experience
  • Experience in medical office/ hospital switchboard preferred

KNOWLEDGE,SKILL AND ABILITY
  • Must be able to understand English and comprehend oral instruction
  • Skilled in Microsoft Office or similar computer program
  • Typing skill of at least 40-50 wpm
  • Ability to communicate on phone and overhead pager in a courteous and professional manner
  • Ability to remain calm in stressful situations and exercise good judgment and decision making skills in an emergency situation
  • Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner
  • Must be able to work under stressful conditions
  • Ability to exercise good judgment in decision making

WORKING CONDITIONS
  • Normal temperature, lighting, and space typical of most office jobs


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