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Referral Support and Transfer Center Specialist

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Location: Buffalo, NY, United States
Date Posted: Apr 25, 2020

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Job Description

Facility: Mercy Hospital of Buffalo

Status: Per Diem

Work Schedule: Varied

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Hours:

Shift: Shift 1:

FTE: 0.100000:



Summary:

The Referral Support and Transfer Center Specialist performs their duties under the direct supervision of the Transfer Center Supervisors. This position utilizes strong system knowledge and the ability to follow algorithms and protocols for patient placement throughout the Catholic Health Integrated Delivery System. Based on system specialization and distribution protocols patient placement is accomplished safely in a manner meeting and/or exceeding expectations. This position is responsible for meeting department expectations related to call handling and customer service. Maintenance of department reports and response to data/information requests as well as equipment and supply management are integral to this role.

Responsibilities:

EDUCATION
  • High School Diploma or equivalent

EXPERIENCE
  • Previous healthcare experience preferred
  • Office manager/ two (2) years of office experience preferred
  • Demonstrated computer literacy and competency in Microsoft office applications to include Excel

KNOWLEDGE, SKILL AND ABILITY
  • Excellent communication skills and ability to:
    • Utilize technology to enhance communication and to collect and report data
    • Collaborate effectively and meet customer/department expectations
  • Critical thinking and the ability to:
    • Understand and follow standard protocols and algorithms
    • Recognize outliers and escalate responsibly
  • Problem solving skills to:
    • Prioritize and sequence bed assignment
    • Coordinate equipment and resources
    • Manage multiple priorities under time constraints

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs
  • Occasional exposure to one or more mildly unpleasant physical conditions


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