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Switchboard Operator MHB

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Location: Buffalo, NY, United States
Date Posted: Jul 9, 2020

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Job Description

Facility: Mercy Hospital of Buffalo

Status: Full Time

Work Schedule: Nights with Weekend and Holiday Rotation

Bargaining Unit: CWA Local 1133

Exempt from Overtime: Exempt: No

Hours:11pm -7am

Shift: Shift 3:

FTE: 1.000000:



Summary:
Under the direction of the Director of Admissions, and according to specific procedures, the telephone operators operate a console telephone switchboard in order to relay incoming, outgoing and interoffice calls; performs various hospital communications and clerical duties.


Responsibilities:


EDUCATION
  • High School diploma or GED
  • One year switchboard experience, preferably in a Hospital setting.

EXPERIENCE:
  • Must possess excellent/effective communication/interpersonal skills
  • Must be able to deal with the Public, Medical Staff and Hospital Personnel in a courteous and professional manner
  • Must be able to work under stressful conditions and have the ability to exercise good judgement in decision making.

WORKING CONDITIONS
  • Must possess the stamina for sitting for prolonged periods of time


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