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Catholic Health understands healthcare serves a higher purpose and we are dedicated to our community. WNY needs us now more than ever and we need to provide support to our caregivers and family members! We are currently offering per diem opportunities for counselors and spiritual care professionals, Registered Nurses and assistants to work within our facilities. Send resumes to [email protected] for a confidential conversation.

Customer Services Representative Central Lab

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Location: Buffalo, NY, United States
Date Posted: Nov 3, 2020

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Job Description

Facility: Sisters of Charity Hospital

Status: Full Time

Work Schedule: Evenings with Weekend and Holiday Rotation

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Hours:2pm-10pm

Shift: Shift 2:

FTE: 1.000000:



Summary:


Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service.

Responsibilities:


EDUCATION
  • High School diploma or GED
  • Associates degree preferred

EXPERIENCE
  • Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY
  • Possess excellent communication skills - written, oral, and interpersonal
  • Clear understanding of medical terminology
  • Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
  • Customer service skills as demonstrated in current or previous job experience, documented training/in-services
  • Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
  • Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
  • Demonstrated telephone etiquette techniques

WORKING CONDITIONS



ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs


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