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Manager Case Management MHB

Location: Buffalo, NY, United States
Date Posted: Oct 16, 2020

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Job Description

Facility: Mercy Hospital of Buffalo

Status: Full Time

Work Schedule: Days

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes


Shift: Shift 1:

FTE: 1.000000:


Responsible to direct, manage and lead the overall functions of the care management department to ensure consistent, effective and efficient site specific utilization review, medical management, discharge planning and care coordination for patients across our continuum. Accountable for achievement/success in achieving site specific/system wide utilization/discharge planning performance, productivity standards, fiscal/financial targets as well as select quality targets.



  • Bachelors in Nursing, health related field
  • Unrestricted NYS RN license
  • Specialty certification preferred (i.e., CCM, CPC, CDIS, RNC, etc.)


  • Bachelors of Social Work (B.S.W.) from a school accredited by the Council on Social Work Education
  • Current license in New York State as a certified Social Worker required
  • Specialty certification preferred (i.e., CCM, CPC, CDIS, RNC, etc.)

  • Five (5) years care management/medical management leadership which includes direction/ oversight/direct reporting relationship for a clinical team
  • Demonstrated track record of success/accountable for site/system wide clinical, quality and financial results in an acute care or managed care environment


  • Demonstrated leadership skills and team building with ability to lead and motivate others
  • Excellent critical thinking skills, complex problem solving and analytical /statistical skills
  • Systems and strategic management thinking with ability to effectively and efficiently implement and operationalize innovative/cutting edge programs, especially in context of high performing health systems, ACO methodologies and population health
  • Extensive knowledge of medical management, utilization, discharge planning principles /practice as well as clinical pathways
  • Extensive knowledge and fluency of NYS DOH, CMS, JCAHO standards, third party regulations and compliance standards
  • Stellar interpersonal/intrapersonal relationships with executive, senior administrative and medical leadership teams
  • Recognized and viewed as subject matter expert on care management, care coordination, disease management, discharge planning, utilization review for their respective site
  • Active/ valuable participant of the site's administrative team/council
  • Active/valuable participant of systems initiatives on clinical operational effectiveness


  • Routine travel between acute care facilities
  • Normal heat, light space, and safe working environment; typical of most office jobs

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