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Lead Patient Access Specialist MHB

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Location: Buffalo, NY, United States

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Job Description

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: CWA Local 1133

Exempt from Overtime: Exempt: No

Work Schedule: Days with Weekend and Holiday Rotation

Hours: 7a-3p, 9a-5p, 11a-7p

Summary:

The Lead Patient Access associate specifically oversees Patient Access Specialists assigned to admissions, bed control and emergency departments for all Southtown sites. The Lead Patient Access Specialist is responsible for the coordination of clerical aspects regarding workflow and the day-to-day operations of the department. Distributes work assignments and accommodates work requirements in an efficient and effective manner under the direction of the Patient Access Supervisor.

Responsibilities:

EDUCATION
  • High School graduate/or equivalent
EXPERIENCE
  • A minimum of one (1) year medical office experience required
  • A minimum of two (2) years of hospital registration based in a hospital emergency room setting


KNOWLEDGE, SKILL AN ABILITY
  • Exceptional Customer Service Skills with Strong Focus on Service Excellence
  • Strong Team Leadership Skills
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Demonstrated problem solving skills
  • Proficient in Microsoft Office
  • Medical terminology background and strong insurance background required. Knowledge of ICD-10 coding, physician orders, medical necessity ABN regulations
  • Must demonstrate strong service-oriented behavior and serve as a role model to others
  • Must possess general office skills, including but not limited to computer/keyboarding, fax machines and typing at least 35 wpm and demonstrated computer proficiency
  • Familiarity with insurance plans, such as Medicare, Medicaid, private and commercial is required
  • Familiarity with insurance eligibility tools such as HDX, HealtheNet, Omni Pro, ePaces, and any other online tools

WORKING CONDITIONS
  • Must also possess the stamina for sitting, standing or walking for prolonged periods of time
  • Must be able to physically maneuver registration equipment efficiently


ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs
  • Occasional exposure to one or more mildly unpleasant physical conditions
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