Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Patient Experience Specialist (Customer Service) Scheduling Reg Ref Mgmt II

Location: Buffalo, NY, United States

Share: mail
Save Job Saved

Job Description

Facility: Canisius College Science Hall

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours: Between 7a-7p.

Summary:

The primary responsibility of a Patient Experience Specialist II is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Patient Experience Specialist II is responsible for an increased scope of interactions with consumers and are expected to consistently obtain high-quality scores for Level I activities. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist II performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in multiple aspects of the schedistration and referral management processes to ensure accurate responses. The Patient Experience Specialist II maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.

Responsibilities:

EDUCATION
  • High School diploma or equivalent required

EXPERIENCE

KNOWLEDGE, SKILL AND ABILITY
  • Possesses basic customer service skills and empathy while interacting with patients
  • Demonstrates excellent, active listening skills
  • Shows comfort with Microsoft Word and Excel
  • Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum
  • Demonstrates a personal commitment to promoting high performance
  • Strives for continuous improvement
  • Maintains high energy and a positive attitude
  • Excellent time management, organizational and problem-solving skills
  • Strong oral and written communication skills
  • Thinks quickly and uses appropriate judgment
  • Demonstrates diplomacy and patience while interacting with consumers and colleagues
  • Demonstrates regular, consistent and punctual attendance
  • Must be able to work variable schedules
  • Able to interact with staff, colleagues and stakeholders in a respectful manner
  • Maintains a neat and professional appearance

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs.
Share: mail

Similar Jobs

Educator Clinical Applications Home & Community Based Care

Buffalo, NY, United States
Administrative Regional Training Cntr

Educator Clinical Applications Home & CBC - Home Care

Buffalo, NY, United States
Administrative Regional Training Cntr

Dietitian Nutritional Services SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Educator Prenatal Womencare N

Buffalo, NY, United States
Administrative Regional Training Cntr

Social Worker MSW Rehab MSHC

Buffalo, NY, United States
Administrative Regional Training Cntr

Senior Accountant Finance

Buffalo, NY, United States
Administrative Regional Training Cntr

Accountant Corporate

Buffalo, NY, United States
Administrative Regional Training Cntr

Chemical Dependency Counselor Pathways SCH

Buffalo, NY, United States
Pathways Buffalo

Social Worker BSW St Vincent's HC SCH

Buffalo, NY, United States
St Vincent HealthCare Center

Executive Assistant to CEO Administration CH

Buffalo, NY, United States
Administrative Regional Training Cntr

Application Materials Management Analyst

Buffalo, NY, United States
Administrative Regional Training Cntr

Application Programmer Analyst III

Buffalo, NY, United States
Administrative Regional Training Cntr

Registered Nurse Care Manager Transition of Care SCH MSC SJC

Buffalo, NY, United States
Sisters of Charity Hospital

Social Worker BSW Medical Acute Case Management MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Reimbursement Analyst

Buffalo, NY, United States
Administrative Regional Training Cntr

Social Worker Rehab PV MSHC 3

Buffalo, NY, United States
Administrative Regional Training Cntr

Social Worker BSW Medical Acute Case Management MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Registered Nurse Care Manager Transition of Care SCH MSC SJC

Buffalo, NY, United States
Sisters of Charity Hospital

Registered Nurse Care Manager Transition of Care SCH MSC SJC

Buffalo, NY, United States
Sisters of Charity Hospital

Clinical Transformation Team Administrator N

Buffalo, NY, United States
Administrative Regional Training Cntr

Lead Security Engineer I

Buffalo, NY, United States
Administrative Regional Training Cntr

Facility Planner

Buffalo, NY, United States
Administrative Regional Training Cntr

Facility Planner

Buffalo, NY, United States
Administrative Regional Training Cntr

Talent Acquisition Advisor

Buffalo, NY, United States
Administrative Regional Training Cntr

Laboratory Quality Specialist III

Buffalo, NY, United States
Sisters of Charity Hospital