Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Patient Experience Specialist (Customer Service) Scheduling Reg Ref Mgmt III

Location: Buffalo, NY, United States

Share: mail
Save Job Saved

Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours: Between 7a-7p.

Summary:

The primary responsibility of a Patient Experience Specialist III is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Patient Experience Specialist III acts as a mentor to colleagues, demonstrates proficiency in all activities within schedistration and referral management, and is expected to serve as team lead and provide training and guidance to level I and II staff. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in multiple aspects of the schedistration and referral management processes to ensure accurate responses. The Patient Experience Specialist III maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.

Responsibilities:

EDUCATION
  • High School diploma or equivalent required

EXPERIENCE
  • Knowledge of Healthcare and medical terminology preferred
  • Experience in Contact Centers preferred
  • One (1) year of experience in healthcare in scheduling and registration preferred
  • One (1) year of experience in customer service preferred

KNOWLEDGE, SKILL AND ABILITY
  • Possesses basic customer service skills and empathy while interacting with patients
  • Demonstrates excellent, active listening skills
  • Shows comfort with Microsoft Word and Excel
  • Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum
  • Demonstrates a personal commitment to promoting high performance
  • Strives for continuous improvement
  • Maintains high energy and a positive attitude
  • Excellent time management, organizational and problem-solving skills
  • Strong oral and written communication skills
  • Thinks quickly and uses appropriate judgment
  • Demonstrates diplomacy and patience while interacting with consumers and colleagues
  • Demonstrates regular, consistent and punctual attendance
  • Must be able to work variable schedules
  • Able to interact with staff, colleagues and stakeholders in a respectful manner
  • Maintains a neat and professional appearance

WORKING CONDITIONS

ENVIRONMENT

Normal heat, light space, and safe working environment; typical of most office jobs
Share: mail

Similar Jobs

Patient Access Specialist Patient Registration KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Patient Access Specialist Patient Registration KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Unit Clerk 3 North SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Office Coordinator Pharmacy SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Unit Clerk 2 North SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Medical Assistant Primary Care Sirianni MSMH

Lewiston, NY, United States
Mount St. Mary's Hospital

Health Information Management Specialist

Buffalo, NY, United States
Administrative Regional Training Cntr

Administrative Assistant II Case Management MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Transportation Coordinator Care Management ARTC

Buffalo, NY, United States
Administrative Regional Training Cntr

Unit Clerk 6 ME MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Unit Clerk SubAcute Rehab TMR

Kenmore, NY, United States
McAuley Residence SNF Sub Acute

Switchboard Operator KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Medical Assistant SCH SJC MCCC

Buffalo, NY, United States
Mercy Comprehensive Care Center

Medical Office Assistant Surgical Services MSMH

Lewiston, NY, United States
Mount St. Mary's Hospital

Administrative Assistant III Obstetrics and Gynecology SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Patient Experience Specialist (Customer Service) Revenue Management II

Buffalo, NY, United States
Administrative Regional Training Cntr

Patient Experience Specialist (Customer Service) Revenue Management I

Buffalo, NY, United States
Administrative Regional Training Cntr

Patient Experience Specialist (Customer Service) Scheduling Reg Ref Mgmt III

Buffalo, NY, United States
Administrative Regional Training Cntr

Patient Experience Specialist (Customer Service)Scheduling Reg Ref Mgmt I

Buffalo, NY, United States
Administrative Regional Training Cntr

Switchboard Operator MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Medical Assistant Primary Care Sirianni MSMH

Lewiston, NY, United States
Mount St. Mary's Hospital

Switchboard Operator KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Services Representative Ante Partum Fetal Testing Unit SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Administrative Assistant III Department of Medicine SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Patient Access Representative MSMH

Lewiston, NY, United States
Mount St. Mary's Hospital