Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Supervisor Hospital Experience MHB

Location: Buffalo, NY, United States
Date Posted: Apr 7, 2021

Share: mail
Save Job Saved

Job Description

Facility: Mercy Hospital of Buffalo

Shift: Shift 2

Status: Full Time FTE: 1.013333

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Evenings with Weekend and Holiday Rotation

Hours: 1pm to 11pm.

Summary:

The Supervisor, Hospital Experience is assigned to work with a designated group of staff and patients in order to impact and enhance the patient experience. The Supervisor, Hospital Experience is patient focused and conducts routine patient rounding in order to interpret patient/family perceptions and need in order to assist them and maximize the patient experience. The Supervisor, Hospital Experience ensures that both bedside report and purposeful rounding are being completed on every patient within their designated patient group. The Supervisor, Hospital Experience handles patient/family complaints for their designated areas and work with the manager and staff in order to address those concerns while hospitalized. The Supervisor, Hospital Experience monitors care and patient satisfaction for their assigned group and works with the managers of those areas to develop strategies and initiatives to accomplish higher levels of patient satisfaction for those areas. The Supervisor, Hospital Experience acts as management on the alternate shifts and weekends. They mentor, coach and build relationships with both the leadership team and the staff in their designated areas. They work with the staff to improve communication with patients, facilitate care needs and assist with facilitating the implementation and rollout of designated patient experience programs. They act as a liaison between the hospital and its associates and the patient and/or family and are a patient advocate. Is aware of and follows all the regulatory agencies standards and hospital policies. Monitors adherence to Catholic Health standards of performance.

Responsibilities:

EDUCATION
  • Bachelor's Degree required
  • Current NYS Registered Nurse License required
EXPERIENCE
  • Three (3) years clinical experience required
  • Three (3) years of experience in problem resolution
  • Three (3) years of experience in healthcare customer service
KNOWLEDGE, SKILLS AND ABILITY
  • Strong verbal and written communication skills
  • Ability to relate to people of diverse backgrounds, training and experience
  • Efficiency in Word, Excel and Power Point required
  • Ability to provide guidance and leadership to multiple levels of staff within a designated work group
  • Ability to prioritize work assignments and work independently; establish and meet timelines
  • Ability to review Medical Record to obtain information relative to care and timeline of care
  • Leadership skills
  • Ability to balance objectively with empathy and sensitivity

WORKING CONDITIONS
  • Occasional exposure to one or more mildly unpleasant physical conditions
Share: mail

Similar Jobs

Manager Nursing NICU SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Director Security and Emergency Management

Buffalo, NY, United States
Administrative Regional Training Cntr

Director Patient Services Home Care

Buffalo, NY, United States
Administrative Regional Training Cntr

Supervisor Hospital Experience MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Business Development Manager New Clinical Program Inegratn

Buffalo, NY, United States
Administrative Regional Training Cntr

Manager Business Continuity & Disaster Recovery

Buffalo, NY, United States
Sisters of Charity Hospital

Office Supervisor Cardiac Center

Buffalo, NY, United States
Sisters of Charity Hospital

Physician Relations Specialist CMP

Buffalo, NY, United States
Administrative Regional Training Cntr

Manager Health & Safety SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Director Financial Reporting Corporate & Ambulatory

Buffalo, NY, United States
Administrative Regional Training Cntr

Manager Case Management MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Medical Director Hospital Based Services

Buffalo, NY, United States
Administrative Regional Training Cntr