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Lead Care Coordinator RN D'Youville

Location: Buffalo, NY, United States
Date Posted: Apr 8, 2021

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Job Description

Facility: Sisters of Charity Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: 8-4, clinic hours

Summary:

The Lead Care Coordinator is a role within an interdisciplinary team that influences and achieves optimal clinical and resource outcomes. This is achieved by identifying and stratifying the patient population in accordance with the Catholic Health population care management program, providing proactive care management services to high risk patients with chronic health conditions in order to reduce the burden of illness, improve compliance with evidence based clinical guidelines, patient self management, the coordination of care, resources and services across the continuum and the patient experience of care while reducing the total cost of care. The Lead Care Coordinator serves as a change agent for clinical performance and process improvement. Provides operational and clinical support to the site Office Manager

Responsibilities:

EDUCATION
  • Graduate of an accredited school of professional nursing; Bachelors of Science Degree in Nursing required
  • Current, unrestricted licensure by New York State as a Registered Nurse (RN) required

EXPERIENCE
  • One year previous case, disease, or utilization management experience preferred
  • One year previous experience in a physician office or ambulatory care setting preferred
  • One year experience with an electronic medical record (EMR) preferred
KNOWLEDGE, SKILL AND ABILITY
  • Ability to use an electronic medical record (EMR), patient registry and running reports from an EMR
  • Effective verbal and communication skills
  • Solid command of the English language
  • Ability to teach, motivate and influence others
  • Demonstrated ability to work effectively in a interdisciplinary team to facilitate the efforts of the primary care team to assist patients in meeting their goals
  • Demonstrated effective interpersonal relationship and customer service skills
  • Excellent organizational and time management skills
  • Demonstrates understanding of evidence based guideline (EBG) and knowledge of EBGs adopted by the practice
  • Understands and applies performance improvement methods to support the practice in attaining CMP CI Plan goals
  • Ability to convey complex clinical information in a simple, concise way
  • Ability to evaluate patient readiness to change
  • Ability to facilitate patient development of SMART goals in a patient centric care plan
  • Ability to work effectively with people from diverse cultures and socioeconomic conditions
  • Actively listens to others to understand their perspective and ensure understanding regardless of barriers
  • Critical thinking capability
  • Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
  • Knowledge of community resources

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