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Lead Technical Engineer II Information Technology SCH

Location: Buffalo, NY, United States

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Job Description

Facility: Sisters of Charity Hospital Dever Building

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: Monday - friday 8AM - 4PM

Summary:

The Lead Technical Engineer - Level II will be responsible for providing input and assistance to IT leadership in developing solutions for the Catholic Health mission critical systems, services and processes. The Lead Technical Engineer - Level II will conceptualize compelling roadmaps, frameworks and high availability solutions with involvement in reviewing and certifying (direct and indirect) changes to the critical systems and their production environments. Thus, it is very important to demonstrate advance impact analysis skills and knowledge and adherence to Change Management processes and procedures. Senior staff will also work with engineering team members to perform a full range of complex network designs encompassing multiple technologies and make recommendations to project managers regarding the integration of these technologies into the existing network while working with staff to ensure platform stability and standardization of implementations. Associate will act as escalation point in critical multi user issues and collaborate in identifying root cause of outages, and provide escalation support of issues to other teams when necessary. Engineers in this role also have responsibility to maintain strong knowledge and expertise in several IT administrator roles (networking and operating systems as examples) with the ability to step in and assist with lead or secondary support roles when required.

Responsibilities:

EDUCATION

  • Bachelor of Science or Arts in Computing or related field strongly preferred
  • An Associate's Degree in Computer Science or related field and one or more of the following certifications will be acceptable:
  • Cisco Certified Network Associate (CCNA) & Microsoft Certified Professional (MCP)
  • Cisco Certified Network Professional (CCNP)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Information Security Officer (CISA)
  • Information Systems Security Engineering Professional (ISSEP)
  • Microsoft Certified Systems Engineer (MCSE) and one of the following: A+, Network+ or Security+
EXPERIENCE

  • Bachelors: minimum six (6) - ten (10) years of related experience required, or
  • Associates: minimum ten (10) years progressive IT Engineering experience
  • In lieu of Bachelors or Associates: Fifteen (15) years of IT related experience, ten (10) of these years must be IT security related
  • Minimum three plus (3+) years in a supervisory capacity
  • Some experience in a healthcare setting is preferred
  • Candidate must specialize in one or more of the following:
    • Voice Over IP/Telephony Engineer
    • Security Administration
    • Data Center Administration
    • SQL Administration
    • Windows Administration
    • Network Administration
    • Backup Administration
    • Virtualization Administration
    • Storage Administration

KNOWLEDGE, SKILLS, AND ABILITIES

  • Experience directly in medium to large network environments, and personal computer support
  • Experience in a healthcare setting is also recommended and preferred
  • Travel to remote sites as appropriate to participate in data center operations, server installs, and engineering team and project meetings
  • Participate in on-call rotational 7 x 24 pager duty. Respond to emergency IT situations as they occur (including during non-scheduled work time)

WORKING CONDITIONS

  • Normal heat, light space, and safe working environment; typical of most office jobs
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