Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Patient Experience Specialist Revenue Management I

Location: Buffalo, NY, United States

Share: mail
Save Job Saved

Job Description

Facility: Canisius College Science Hall

Shift: Shift 1

Status: Part Time w/Benefits FTE: 0.500000

Bargaining Unit: Catholic Health Emmaus

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours:

Summary:

The primary responsibility of a Patient Experience Specialist I is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist I performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of the revenue cycle process to ensure appropriate responses. The Patient Experience Specialist I maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Additionally, continuous collaboration with Clinical Teams, Revenue Cycle Teams, and IT associates is an ongoing priority.

Responsibilities:

EDUCATION
  • High School diploma or equivalent required

EXPERIENCE
  • Customer service experience preferred
  • Knowledge of Healthcare preferred
  • Physician office experience preferred

KNOWLEDGE, SKILL AND ABILITY
  • Possesses basic customer service skills and empathy while interacting with patients
  • Demonstrates excellent, active listening skills
  • Shows comfort with Microsoft Word and Excel
  • Works well with computers and possesses good typing skills
  • Demonstrates a personal commitment to promoting high performance
  • Strives for continuous improvement
  • Maintains high energy and a positive attitude
  • Excellent time management, organizational and problem-solving skills
  • Strong oral and written communication skills
  • Thinks quickly and uses appropriate judgment
  • Demonstrates diplomacy and patience while interacting with consumers and colleagues
  • Demonstrates regular, consistent and punctual attendance
  • Must be able to work variable schedules
  • Able to interact with staff, colleagues and stakeholders in a respectful manner
  • Maintains a neat and professional appearance

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs
Share: mail

Similar Jobs

Accounts Receivable Specialist Billing

Buffalo, NY, United States
Administrative Regional Training Cntr

Accounts Receivable Specialist Collections & Follow Up RMC

Buffalo, NY, United States
Administrative Regional Training Cntr

Receptionist Clerk Office Operator Central Transport MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Unit Clerk 3 South SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Nurse Assistant MHB

Buffalo, NY, United States
Administrative Regional Training Cntr

Medical Assistant SCH SJC MCCC

Buffalo, NY, United States
Mercy Comprehensive Care Center

Coordinator Foundation SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Medical Assistant Mercy OB/GYN Center MHB

Buffalo, NY, United States
Marian Professional Building

Unit Clerk 3 North SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Unit Clerk B Emergency Department MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Medical Assistant SCH SJC MCCC

Buffalo, NY, United States
Mercy Comprehensive Care Center

Administrative Assistant II Case Management SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Administrative Assistant II Human Resources SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Patient Access Specialist Patient Access MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Radiology Office Clerk Imaging Services Radiology MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Patient Experience Specialist Revenue Management III

Buffalo, NY, United States
Canisius College

Patient Experience Specialist Revenue Management II

Buffalo, NY, United States
Canisius College

Patient Experience Specialist Revenue Management I

Buffalo, NY, United States
Canisius College

Accounts Receivable Specialist Collections & Follow Up RMC

Buffalo, NY, United States
Administrative Regional Training Cntr

Patient Access Specialist Patient Registration SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Office Coordinator Pharmacy SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Administrative Assistant II Case Management MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Administrative Assistant III Obstetrics and Gynecology SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Services Representative Ante Partum Fetal Testing Unit SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Administrative Assistant III Department of Medicine SCH

Buffalo, NY, United States
Sisters of Charity Hospital