Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Patient Experience Specialist Revenue Management II

Location: Buffalo, NY, United States

Share: mail
Save Job Saved

Job Description

Facility: Canisius College

Shift: Shift 1

Status: Part Time w/Benefits FTE: 0.500000

Bargaining Unit: Catholic Health Emmaus

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours: 7a-7p varied

Summary:

The primary responsibility of a Patient Experience Specialist II is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Patient Experience Specialist II are responsible for an increased scope of interactions with consumers and are expected to consistently obtain high-quality scores for level I activities. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist II performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in multiple aspects of the revenue cycle process to ensure accurate responses. The Patient Experience Specialist II maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Additionally, continuous collaboration with Clinical Teams, Revenue Cycle Teams, and IT associates is an ongoing priority.

Responsibilities:

EDUCATION
  • High School diploma or equivalent required

EXPERIENCE

KNOWLEDGE, SKILL AND ABILITY
  • Possesses basic customer service skills and empathy while interacting with patients
  • Demonstrates excellent, active listening skills
  • Shows comfort with Microsoft Word and Excel
  • Works well with computers and possesses good typing skills
  • Demonstrates a personal commitment to promoting high performance
  • Strives for continuous improvement
  • Maintains high energy and a positive attitude
  • Excellent time management, organizational and problem-solving skills
  • Strong oral and written communication skills
  • Thinks quickly and uses appropriate judgment
  • Demonstrates diplomacy and patience while interacting with consumers and colleagues
  • Demonstrates regular, consistent and punctual attendance. Must be able to work variable schedules
  • Able to interact with staff, colleagues and stakeholders in a respectful manner
  • Maintains a neat and professional appearance

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs
Share: mail

Similar Jobs

Data Resolution Specialist Administration Shared Cost MSHC

Buffalo, NY, United States
Administrative Regional Training Cntr

Customer Services Representative Central Lab

Buffalo, NY, United States
Sisters of Charity Hospital

Services Representative Family Health Center SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Services Representative Family Health Center SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Medical Assistant St Vincent's HC SCH

Buffalo, NY, United States
St Vincent HealthCare Center

Receptionist Switchboard Home Care MSHC

Buffalo, NY, United States
Administrative Regional Training Cntr

Coordinator Admissions Intake Home Care MSHC

Buffalo, NY, United States
Administrative Regional Training Cntr

Unit Clerk Labor & Delivery MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Patient Access Specialist Patient Access MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Receptionist Switchboard Home Care MSHC

Buffalo, NY, United States
Administrative Regional Training Cntr

Administrative Assistant II Medical Staff MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

HR Specialist Talent Acquisition

Buffalo, NY, United States
Administrative Regional Training Cntr

Switchboard Operator SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Patient Access Specialist Patient Access MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Medical Assistant Mercy Neurology Center SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Medical Assistant SCH SJC MCCC

Buffalo, NY, United States
Mercy Comprehensive Care Center

Scheduler Nursing SNF Nrsg Admin SCH SCL

Buffalo, NY, United States
St. Catherine Laboure SNF Post Acute

Accounts Receivable Specialist Collections & Follow Up RMC

Buffalo, NY, United States
Administrative Regional Training Cntr

Medical Assistant Primary Care Family Health Center SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Patient Experience Specialist Revenue Management II

Buffalo, NY, United States
Administrative Regional Training Cntr

Unit Clerk 5 North Center MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Nutrition Clerk SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Unit Clerk B Emergency Department MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Patient Access Specialist Patient Access MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo