Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Patient Experience Specialist Scheduling Reg Ref Mgmt II

This job posting is no longer active.

Location: Buffalo, NY, United States

Share: mail
Save Job Saved

Job Description

Facility: Canisius College Science Hall

Shift: Shift 1

Status: Part Time w/Benefits FTE: 0.500000

Bargaining Unit: Catholic Health Emmaus

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours: 7-3,8-4, 9-5, 10-6, 11-7

Summary:

The primary responsibility of a Patient Experience Specialist II is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Patient Experience Specialist II is responsible for an increased scope of interactions with consumers and are expected to consistently obtain high-quality scores for Level I activities. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist II performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in multiple aspects of the schedistration and referral management processes to ensure accurate responses. The Patient Experience Specialist II maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.

Responsibilities:

EDUCATION
  • High School diploma or equivalent required

EXPERIENCE

KNOWLEDGE, SKILL AND ABILITY
  • Possesses basic customer service skills and empathy while interacting with patients
  • Demonstrates excellent, active listening skills
  • Shows comfort with Microsoft Word and Excel
  • Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum
  • Demonstrates a personal commitment to promoting high performance
  • Strives for continuous improvement
  • Maintains high energy and a positive attitude
  • Excellent time management, organizational and problem-solving skills
  • Strong oral and written communication skills
  • Thinks quickly and uses appropriate judgment
  • Demonstrates diplomacy and patience while interacting with consumers and colleagues
  • Demonstrates regular, consistent and punctual attendance
  • Must be able to work variable schedules
  • Able to interact with staff, colleagues and stakeholders in a respectful manner
  • Maintains a neat and professional appearance

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs

VACCINE REQUIREMENTS

  • Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons.
Share: mail

Similar Jobs

Administrative Assistant IV CEO CMP

Buffalo, NY, United States
Administrative Regional Training Cntr

Unit Clerk Monitor Technician 3 East KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Patient Access Specialist Patient Registration SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Patient Access Specialist Patient Registration SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Coordinator Staffing Scheduling Patient Care Services MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Coordinator Surgical Services Scheduling SCH SJC

Cheektowaga, NY, United States
Sisters of Charity Hospital St Joseph Campus

Unit Clerk Monitor Technician 3 East KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Administrative Assistant II Human Resources SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Services Representative KenTon Family Care SCH

Tonawanda, NY, United States
Ken-Ton Family Care Center

Surgical Post Case & Charging Clerk OR KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Unit Clerk B Emergency Department MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Unit Clerk 5 ME MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Services Representative EKG KMH

Kenmore, NY, United States
Kenmore Mercy Hospital

Patient Access Representative MSMH

Lewiston, NY, United States
Mount St. Mary's Hospital

Receptionist Clerk Office Operator Central Transport MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Switchboard Operator SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Administrative Assistant I Administration SNF MHB OLV

Lackawanna, NY, United States
Mercy Nursing Facility SNF Post Acute

Medical Assistant TRI Endo West Seneca

West Seneca, NY, United States
Trinity Endo West Seneca

Service Representative Advance Wound Healing Center MACC

Orchard Park, NY, United States
Mercy Ambulatory Care Center

Patient Access Specialist Patient Access MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Accounts Receivable Specialist Collections & Follow Up RMC

Buffalo, NY, United States
Administrative Regional Training Cntr

Medical Office Assistant Cardiac Center MSMH

Lewiston, NY, United States
Mount St. Mary's Hospital

Patient Access Specialist Patient Registration SCH SJC

Cheektowaga, NY, United States
Sisters of Charity Hospital St Joseph Campus

Procedure Scheduler TRI Cardio Williamsville

Williamsville, NY, United States
Trinity Cardio Williamsville

Medical Assistant TRI Cardio Buffalo Kensington

Buffalo, NY, United States
Trinity Cardio Buffalo Kensington