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Customer Services Representative Central Lab

Location: Buffalo, NY, United States

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Job Description

Facility: Sisters of Charity Hospital

Shift: Shift 2

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Evenings with Weekend and Holiday Rotation

Hours: 2:00pm to 10:00pm

Summary:

Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service.

Responsibilities:

EDUCATION
  • High School diploma or GED
  • Associates degree preferred

EXPERIENCE
  • Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY
  • Possess excellent communication skills - written, oral, and interpersonal
  • Clear understanding of medical terminology
  • Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
  • Customer service skills as demonstrated in current or previous job experience, documented training/in-services
  • Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
  • Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
  • Demonstrated telephone etiquette techniques

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs
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