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Vice President Patient and Resident Financial Services

Location: Buffalo, NY, United States

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Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Executive FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: Flexible 8a-4p


An integral component of our delivery system is the accurate, appropriate and timely recognition of revenue. The Vice President, Patient and Resident Financial Services leads the overall strategy, operations and optimization of patient/resident financial services across the enterprise. This includes oversight for patient access, charge master, charge capture, billing, follow up and collections, denials, cash processing, contract implementation, regulatory compliance, provision for charity care and bad debt processes spanning all the entities within Catholic Health. This role is accountable for guiding decisions around the necessary resources, systems, tools, processes, procedures, policies and investments to fully realize revenue associated with the patient/resident services delivered. Reporting to the Senior Vice President of Finance, Revenue Management and Advisory Services, this position will oversee the following revenue cycle operations and performance:
  • Catholic Health Acute Care Facilities
    • Mercy Hospital of Buffalo
    • Sisters Hospital
    • Sisters Hospital St. Joseph Campus
    • Kenmore Mercy Hospital
    • Mount St. Mary Hospital
  • Catholic Health Employed Physician Groups
  • Catholic Health Home and Community Based Care
  • Trinity Medical


  • Bachelor's Degree required
  • Master's Degree in a Finance or related field preferred

  • Adept at navigating technology. Experience leveraging systems to improve efficiency and maximize performance
  • Existing experience or a demonstrated interest in examining and re-engineering operations, processes and procedures
  • Demonstrated ability to make quality and metric based strategic business decisions
  • Knowledge and understanding of current healthcare financial challenges including the changing industry dynamic and the anticipated impact of reform. Ability to connect these challenges to the revenue cycle for operational improvement opportunities
  • Possesses strong project, process and change management skills and is able to prioritize and adjust based on the changing needs of the organization
  • Demonstrated ability to express ideas logically, cogently and persuasively. Possesses exceptional communication and presentation skills
  • Demonstrated skill in critical thinking, diplomacy and relationship building required
  • Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and group settings
  • Demonstrated problem solving and inductive reasoning skills, which manifest themselves in creative solutions to operational skills
  • Organizes and manages work to achieve results and tracks performance so that problems are detected early and prevented
  • Exhibits a consistent commitment to continuous improvement
  • Provides leadership as indicated by the ability to get individuals or groups to accomplish task and accept ideas
  • Demonstrates interest in employee development and ability in interpersonal communications, especially exhibiting sensitivity to employee's needs
  • Ability to operationalize a vision and manage change to drive success
  • Demonstrates skill in the use of technology and reporting software
  • Other competencies and characteristics
    • Has a direct, honest, open and highly professional style. Is thoughtful, intentional, and collaborative. Encourages input and ideas from others
    • A change agent. Possesses vision with the ability to motivate others to execution
    • A visible leader who maintains equitable presence across all functional areas
    • Is highly organized and disciplined with a strong work ethic and sense of urgency
    • Is committed to high quality service approach that improves patient, resident, physician and stakeholder satisfaction
    • Courageous and possesses a strong ability to encourage and challenge the thinking of others in a diplomatic and constructive manner
    • Ability to lead through influence, achieve support for initiatives and build consensus among stakeholders. A leadership style that encourages teamwork, accountability, communication and service orientation
  • Is a self-starter, decisive, intuitive, and quick study - recognizes and values processes but is not constrained by them. Is a creative problem solver with a big picture perspective
  • Leader with proven ability to develop, engage, challenge, and mentor others. Possesses core management skills that include the ability to interface and collaborate effectively with management, staff and senior executives
  • A creative, results oriented and values driven professional. Highly analytical and able to make crisp decisions based on sound analysis of data
  • Office environment
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