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Patient Access Specialist Patient Access MHB

Location: Buffalo, NY, United States

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Job Description

Facility: Mercy Hospital of Buffalo

Shift: Shift 2

Status: Part Time w/Benefits FTE: 0.600000

Bargaining Unit: CWA Local 1133

Exempt from Overtime: Exempt: No

Work Schedule: Varied with Weekend and Holiday Rotation

Hours: 3p-11p

Summary:

The Patient Access Specialist is the front line Hospital/System liaison with customers, i.e.; patients, physicians, other hospital departments and offsite facilities and registers patients for all in and out patient services. The Patient Access Specialist is charged with the responsibility to provide access for patients to the Hospital/System while ensuring the Hospital or Offsite Facilities fulfill its registration, business and administrative requirements related to each patient encounter.

Responsibilities:

EDUCATION/EXPERIENCE
  • High School Graduate or Equivalent
  • Minimum one (1) year hospital registration or administrative experience (i.e. Medical Assistant, Patient Service Specialist, Secretary, Unit Clerk) in a healthcare setting required.

If no applicants have one (1) year hospital registration or administrative (i.e. Medical Assistant, Patient Service Specialist, Secretary, Unit Clerk) experience in a healthcare setting, applicants meeting the following criteria will be considered next:

EDUCATION/EXPERIENCE
  • High School Graduate or Equivalent
  • Six (6) months to one (1) year hospital registration or administrative experience (i.e. Medical Assistant, Patient Service Specialist, Secretary, Unit Clerk) in a healthcare setting required.

KNOWLEDGE, SKILL AND ABILITY
  • Familiarity with Medical Terminology; such as ICD-9 & ICD-10, Current Procedural Terminology (CPT) Codes preferred
  • Medical Necessity ABN regulations preferred
  • General office skills, including but not limited to computer/keyboarding, ability to type at least 30 wpm, and demonstrated computer proficiency required.
  • Familiarity with insurance plans; such as Medicare, Medicaid, private & commercial insurance preferred.
  • Familiarity with eligibility tools preferred; such as Healthenet, Omnipro/Connex, EPACES, and other web-based tools.
  • Posses excellent/effective communication/interpersonal skills
  • Organizational skills, attention to detail and follow through a must
  • Has the ability to maintain composure when interacting with a wide variety of customers and situations
  • Highly motivated and willing to contribute skills and ideas for the overall improvement of the department
  • Must be flexible and effective in a fast paced/changing healthcare environment
  • Able to multitask

WORKING CONDITIONS:
  • Physically, the employee must demonstrate sufficient hand and finger dexterity for the keyboarding/word processing skills required.
  • Must also possess the stamina for sitting, standing or walking for prolonged periods of time.
  • Must be able to physically maneuver registration equipment efficiently.
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