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Patient Care Data Liaison MHB

Location: Buffalo, NY, United States

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Job Description

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Per Diem FTE: 0.100000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: 8:00am to 4:00/9:00am to 5:00pm

Summary:

Assists and extends the effectiveness of the Vice President and Senior Manager, Hospital Experience by assisting with initiatives to enhance the patient experience. The Patient Care Data Liaison is an integral part of the patient experience in that they participate in the patient follow-up process as well as the grievance/complaint process and help to monitor tools used to evaluate and improve patient satisfaction and nursing care quality. Completes tracking, abstracting, entering, and aggregating of patient care services data. Assist with special projects and event coordination as requested.

Responsibilities:

EDUCATION
  • Current New York State RN License
  • BS in Nursing, Computer Science, or Health Information strongly preferred

EXPERIENCE
  • Three (3) years of experience in a healthcare environment required

KNOWLEDGE, SKILLS AND ABILITY
  • Working knowledge of various hospital programs, including but not limited to Invision, and Soarian preferred
  • Strong Computer Skills including proficient knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access) & MS Outlook
  • Strong organization skills
  • Must be able to work under minimal supervision and complete projects before set deadlines
  • Must be extremely resourceful and work with a high level of independence
  • Ability to provide support to the Vice President and Directors of patient care services if needed
  • Require high level of professionalism
  • Excellent interpersonal skills
  • Strong written and verbal communication skills

WORKING CONDITIONS
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