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Patient Satisfaction Representative HC

This job posting is no longer active.

Location: Buffalo, NY, United States

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Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours: 8-4

Summary:
Responsible for assessing patient satisfaction through patient contact by phone. Create positive interactions to enhance the patient experience. Assists with other duties as requested.

Responsibilities:

EDUCATION
  • High School diploma or GED
  • Office or business training preferred
EXPERIENCE
  • Basic office/customer service experience preferred
  • Medical Terminology helpful

KNOWLEDGE, SKILL AND ABILITY
  • Understands and maintains the confidential nature of the information handled and discussed
  • Ability to work as part of a team and interact with all departments within the organization
  • Ability to function autonomously
  • Able to deal with interruptions in a fast paced environment
  • Basic computer skills including Microsoft Office suite
  • Strong verbal communication skills
  • Ability to set priorities and organize work
  • Ability to communicate clearly and politely
  • Able to maintain confidentiality

WORKING CONDITIONS
  • Office Setting
  • May be required to work overtime, holidays and weekends as needed
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