Patient Satisfaction Representative HC
Job Description
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days
Hours: 8-4
Summary:
Responsible for assessing patient satisfaction through patient contact by phone. Create positive interactions to enhance the patient experience. Assists with other duties as requested.
Responsibilities:
EDUCATION
- High School diploma or GED
- Office or business training preferred
- Basic office/customer service experience preferred
- Medical Terminology helpful
KNOWLEDGE, SKILL AND ABILITY
- Understands and maintains the confidential nature of the information handled and discussed
- Ability to work as part of a team and interact with all departments within the organization
- Ability to function autonomously
- Able to deal with interruptions in a fast paced environment
- Basic computer skills including Microsoft Office suite
- Strong verbal communication skills
- Ability to set priorities and organize work
- Ability to communicate clearly and politely
- Able to maintain confidentiality
WORKING CONDITIONS
- Office Setting
- May be required to work overtime, holidays and weekends as needed
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