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Switchboard Operator SCH

Location: Buffalo, NY, United States

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Job Description

Facility: Sisters of Charity Hospital

Shift: Shift 2

Status: Part Time w/Benefits FTE: 0.400000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days Evenings Nights with Weekend and Holiday Rotation

Hours: Mostly 3p to 11p, some 7a to 3p and 11p to 7a during staffing shortages.

Summary:

Under the supervision of the Lead Switchboard Operator, and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties.

Responsibilities:

EDUCATION
  • High School diploma or GED

EXPERIENCE:
  • Experience managing multiple calls at one time of varied urgency and acuity. Call center or similar history is acceptable.


KNOWLEDGE, SKILL AND ABILITY
  • Must be able to understand English and comprehend oral instruction
  • Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner
  • Must be able to work under stressful conditions
  • Ability to exercise good judgment in decision making
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