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Clinical Transformation Team Administrator

Location: Buffalo, NY, United States

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Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: 8:00am to 4:00pm

Summary:

The Team Administrator (TA) position is a member of the Clinical Transformation (CT) team. The TA will be responsible for the execution of work as assigned by the manager of the CT team as well as the Clinical Transformation Specialists. In coordination with CTSs the TA will maintain efficient and effective organizational operations and implementation of successful duties and projects as assigned. The day to day work will include such things as: liaising with physician practices, reviewing reports with the analytics team to identify actionable outreach, reviewing incoming reports and highlight what requires follow up. The TA will work closely and independently with management, physicians, internal and external stakeholders and have the ability to manage assignments from department leadership. The TA will manage access and content quality in key technical systems used by the Clinical Transformation Department, such as website, Salesforce, and department processes and procedures. The TA will also independently manage the use of professional communication tools such as Eventbrite, Mail Chimp, Survey Monkey, and others. Additionally, formal communication with the practices will be led by the TA as directed by the CT team.

Responsibilities:

EDUCATION
  • Bachelor's degree required; preferably in a healthcare related field, (completion of degree within three (3) years of hiring is acceptable) or
  • Associate's degree and three (3) years of relevant health care experience

EXPERIENCE
  • A minimum of two (2) years of relevant work experience in a healthcare, physician office based experience preferred
  • Previous EMR experience with Medent, eClinicalWorks, or Epic strongly preferred

KNOWLEDGE, SKILL AND ABILITY
  • Strong PC based software programs (Excel, Word, PowerPoint) skills required
  • Strong organizational skills, ability to manage multiple priorities simultaneously.
  • Proficiency in creating task lists, meeting agendas and status reports, initiating follow up actions independently
  • Understanding of health care concepts including population health, and understanding of medical terminology
  • Action oriented, ability to keep mixed and multiple priorities going at the same time
  • Strong written and verbal communication skills; experience with professional writing, executive communications and presentations
  • Strong interpersonal and communication skills
  • Agility, adaptability, versatility, able to learn new things with ease
  • Quickly learns new applications/technology
  • Excellent Customer Service skills especially as it relates to physician practices
  • Keeps others informed, proactively informs management prior to delays or missed timeframes
  • Ability to work independently, self-directed with solid understanding of when to seek clarification or escalate a concern
  • Aware the time sensitivity and sense of urgency in aspects of daily work, ability to meet aggressive timelines, remains calm under pressure
  • Accuracy and proficiency remain high under tight timelines
  • Professional discretion in working with confidential information and solid understanding of HIPAA compliance

WORKING CONDITIONS

ENVIRONMENT
  • A well-lit environmentally controlled office setting
  • Occasional local travel
  • Extensive time sitting and typing
  • Typical of most office Jobs
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