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Lead Technical VoIP Engineer Level I

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Location: Buffalo, NY, United States

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Job Description

Facility: Sisters of Charity Hospital Dever Building

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: Monday-Friday: 8:30am to 5:00pm

Summary:

The Lead Technical VoIP Engineer-Level I provides advanced technical support and assistance to a broad customer base, specializing in a Voice over IP (VoIP) technologies. Proactively detect anomalies and performance issues, and bring to resolution to the full satisfaction of our customers and associates. Utilize test tools and equipment to diagnose and isolate the cause of service interruptions on the Catholic Health voice Network. Work with engineering team members to perform a full range of complex network designs encompassing multiple technologies and make recommendations to project managers regarding the integration of these VoIP technologies into the existing network while working with senior staff to ensure platform stability and standardization of implementations. Will also have responsibility to mentor Networking staff for the purpose of support, monitoring, troubleshooting, and knowledge development.

Responsibilities:

EDUCATION
  • Bachelor's degree preferred
  • Preferred candidate would have one (1) or more of the following certifications, if no degree, than a minimum of two (2) are required:
  • CCNP-Voice
  • CCNA-Voice
  • CCNA routing/switching/wireless
  • CCNP routing/switching/wireless
  • CCNP-Collaboration
  • CCNA-Collaboration
  • CCIE-Voice (preferred)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Information Security Officer (CISA)
  • Microsoft Certified Systems Engineer (MCSE)
  • A+, Network+ or Security+

EXPERIENCE
  • Requires five (5) years of related experience
  • One (1) - two (2) years in a supervisory or project management capacity
  • Some experience in a healthcare setting is preferred
  • Candidate must have experience in one or more of the following:
  • Cisco Call manager
  • Cisco Unity
  • Contact Center/Contact Center Express
  • Veramark
  • Rightfax
  • Informacast
  • Cisco Jabber
  • Cisco Webex
  • Cisco Attendant Console
  • TelStrat Engage Record
  • VMWare ESX/ESXi

KNOWLEDGE, SKILL AND ABILITY
  • Experience directly in medium to large network environments
  • Project leadership experience
  • Experience in a healthcare setting is preferred
  • Travel to remote sites as appropriate to participate in installations and team/project meetings
  • Participate in on-call rotational 7 x 24 pager duty. Respond to emergency IT situations as they occur (including during non-scheduled work time)

WORKING CONDITIONS
  • Normal heat, light space, and safe working environment; typical of most office jobs
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