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Emergency Medical Services Liaison KMH

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Location: Kenmore, NY, United States

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Job Description

Facility: Kenmore Mercy Hospital

Shift: Shift 1

Status: Full Time FTE: 0.940000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: 8-4


The Emergency Medical Services (EMS) Liaison is outward facing and serves as a liaison between the hospital, EMS, and other providers of emergency services. This position will represent the hospital at the Regional EMS council meeting, and other community events involving emergency care and disaster response. It is the responsibility of this position to improve the reputation of the hospital to EMS, Fire, & Police, by building stronger relationships and improved communication with both volunteer and professional first responder agencies.

The primary focus of the EMS Liaison is building and maintaining relationships with EMS/Fire/Police/Transport agencies that interact or have the potential to interact with the hospital. In this capacity, this role serves as a liaison between the Emergency Department and local EMS/Fire and Transport agency employees who routinely interact with the hospital, while also seeking to develop relationships and business partnerships with new agencies. The EMS Liaison is also responsible for providing continuing educational opportunities for EMS personnel per established guidelines. The EMS Liaison is responsible for ensuring all activities are conducted in accordance with system and hospital standards as well as regulatory, legal and accreditation agency requirements.


  • Current license as Registered Nurse or Paramedic in NYS
  • If licensed as a Registered Nurse, Bachelor's degree in nursing preferred upon hire, and required within three (3) years of employment
  • If licensed as a Paramedic, Bachelor's degree in emergency management or health related field preferred upon hire, and required within three (3) years of employment
  • Certification in BLS, ACLS and PALS required, instructor certification preferred
  • Certification in NIHSS
  • Hazwhopper, ICS 100, 200HC, 700 & 800 preferred, or required within six (6) months of employment

  • Minimum of three (3) years recent clinical experience in a hospital emergency department and/or emergency medical services

  • Must have strong customer service and conflict resolution skills
  • Strong interpersonal skills
  • Strong salesmanship skills
  • Strong presentation and communication skills
  • Knowledge of all local and state laws regarding the regulation of emergency medical services
  • Has current knowledge of health care trends as it related to hospital emergency medicine and emergency medical services
  • Strong planning and operations development skills
  • Exhibit strong team-building and leadership skills
  • Must have strong time management and organizational skills
  • Possesses active listening skills
  • Planning skills to develop goals and objectives in concert with those of the hospital and implements action plans to meet those goals
  • Analytical ability to identify opportunities for improvements as well as positive problem resolution
  • Must possess strong computer skills
  • Works with the Emergency Department leadership team on a regular basis -- seeking feedback and input regarding strengths, weaknesses, opportunities and threats, related to EMS services -- in an effort to align strategies for optimum performance

  • Subject to internal and external environmental conditions
  • Global perspective with customer focus
  • Considerable walking and standing during the tour of duty
  • May be exposed to communicable diseases
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