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Scheduler Niagara County Home Care MSHC

Location: North Tonawanda, NY, United States

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Job Description

Facility: Home Care Niagara County

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings with Weekend and Holiday Rotation

Hours: Variable Start/End 8-4 9-5 weekend/holiday rotation

Summary:
The scheduler is responsible for maintaining continuity, and insuring clinical staff have the appropriate workload/productivity. The scheduler is responsible for receiving and scheduling new referrals and visits basing decisions on multiple factors including patient acuity, diagnosis and skills required. Handles calls from patients assessing urgency for clinical intervention. The scheduler ensures that the mission and values of the agency are reflected in all interactions with internal and external customers. This position greatly influences the customer experience. Errors in scheduling may directly affect patient care.

Responsibilities:

EDUCATION
  • High School Diploma or GED

EXPERIENCE
  • Home Care Experience desired but not mandatory
  • Previous scheduling experience preferred
  • Previous experience in the Health Care Field preferred

KNOWLEDGE, SKILL AND ABILITY
  • Critical thinking skills required
  • Demonstrate ability to exercise independent judgment in executing responsibilities
  • Organizational Skills
  • Ability to Problem Solve
  • Excellent keyboard skills
  • Understands and Maintains the Confidentiality required of this position
  • Ability to multi-task and work in a fast paced environment
  • Ability to work with/handle difficult people and situations
  • Must be able to read, write and speak the English language
  • Ability to interpret data
  • Strong Interpersonal and Communication skills

WORKING CONDITIONS
  • Normal heat, light space, and safe working environment; typical of most office jobs
  • Occasional exposure to one or more mildly unpleasant physical conditions
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