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Manager IT Applications Epic

Location: Buffalo, NY, United States

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Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: Monday-Friday 8am to 4pm

Summary:

Provides management supervision for Programmers/Analysts/IT associates assigned to his/her software applications team. Identifies, recommends, develops, implements, and supports cost effective Computer Systems solutions. Project management, resource management. Coaches Programmer/ Analyst tasks. Supports hospital Information Systems Applications for multiple platforms and locations. Oversight of software implementations, system maintenance, customer service, code writing, and trouble-shooting, etc. Manages technical solutions for business and/or clinical needs, combining extensive business and technical knowledge. Tracks and prioritizes service requests. Manages vendors. Crafts standards, specifications and policies for IT services. Facilitates performance improvement and best practices. Manages to various regulations, from HIPAA to COBRA. Financial stewardship- budget planning and accountability. Regular meetings with customers.

Responsibilities:

EDUCATION
  • College Degree in Computer Science, Business, or a related field plus five (5) years of professional experience; or eight (8) - ten (10) years equivalent business experience in lieu of degree
EXPERIENCE
  • Minimum five (5)-seven (7) years demonstrated knowledge of computer systems analysis and design, computer programming, and software implementation techniques, tools, and standards
  • Minimum five (5) years of Healthcare experience, in a Systems related capacity
  • Minimum five (5) years of Management experience, preferably with large staff, and multiple locations


KNOWLEDGE, SKILL AND ABILITY
  • Proven project management
  • Proven accomplishments in IT best practices and IT process improvement
  • Proven ability to hire/ fire/ evaluate staff with various technical skills
  • Proficiency with Change Gear or similar automated Event tracking system
  • Knowledge of applicable regulations and laws
  • Extensive computer experience, with personal computers and larger systems, and with personal computer applications, including Windows, and MicroSoft Office applications
  • Excellent verbal & written communication skills and ability to present technology information in audience-friendly terms
  • Excellent organizational and analytical skills
  • Proven ability to establish good working relationships with hospital staff at ALL levels
  • Ability and means to travel among Catholic Health sites, including valid driver's license
  • Demonstrated track record of project documentation, and production of management information
  • Demonstrated track record of facilitating workgroups and decision making
  • Demonstrated ability to mentor, guide, and empower
  • Ability to successfully complete any required training and/or certifications pertinent to software support
  • Ability to travel to vendor sponsored training and user events; this may include air travel and overnight stays outside of WNY

SKILLS SPECIFIC TO ASSIGNED COVERAGE AREA (this section may vary among Applications Managers)
  • Demonstrated knowledge of Hospital Revenue Cycle software applications and integration between them
  • Proven track record in Hospital Revenue Cycle: Registration, HIM, Patient Accounts
  • Demonstrated knowledge of Clinical Information software applications and integration between them
  • Proven track record in clinical processes, workflows and quality/patient safety
  • Demonstrated knowledge of Learning Management Systems
  • Proven track record with integration of multiple healthcare applications
  • Knowledge and previous experience in Healthcare Integration technologies

WORKING CONDITIONS
  • Normal heat, light space, and safe working environment; typical of most office jobs
  • Regular exposure to terminal / PC Screens
  • Projects usually involve departments at several if not all campuses, therefore requiring travel between campuses
  • Position requires flexible scheduling which may include covering evenings, nights, weekends, and holidays in to provide implementation support
  • Position may require routine on call assignment requiring individual to be available by phone and have access to a computer, internet access, and ability to log in. On call responsibilities may also require individual to come on site if necessary
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